Sunny Sanford
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Eligibility and Enrollment Advocate
Firstsource
07.2024 - Current
- Delivered friendly service and offered expert support in every interaction.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Conducted pre-screening activities to determine eligibility for supportive services.
Part-time Supervisor
Palmetto Moon
02.2024 - 07.2024
- Communicate effectively with associates and management
- Effectively handle customer service issues
- Able to solve problems as they occur
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Department Supervisor
Rural King
11.2023 - 01.2024
- Ensure product planograms and prices are up to date
- Stock and rotate feed bag pallets
- Receive, care for and supervise sale of live chicks/rabbits
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Reception Tech/Trainer
CSL Plasma
10.2022 - 08.2023
- Take blood sample and test vitals
- Answer/redirect phone calls
- Train new employees according to SOP practices
- Provided coaching and mentoring to employees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Established and maintained quality control standards.
Claims assistant
Worth Ave Group
09.2022 - 10.2022
- Answer/ redirect phone calls and emails
- Organize invoices and input payments
- Keep work area and surroundings clean
Residential/Commercial Cleaner
Sandstorm Cleaning Company
05.2022 - 09.2022
- Vacuuming/Trash
- Restocking
- Strip/Wax Floors
Assistant Manager
OnCue
09.2019 - 05.2022
- Assist customers by answering questions
- Manage cash register, take money, and create change
- Kept work area and surroundings clean
Education
Bachelor's Degree - University Studies
Oklahoma State University
Stillwater, OK05.2024
Associate Degree - Science
Redlands Community College
El Reno, OK05.2019
High School Diploma -
Wheatland Union High School
Wheatland, CA06.2016
Skills
- Team Leadership
- Ability to adapt to difficult situations
- Organized
- Highly Motivated
- Time and Project Management
- Self-Starter
- Proficient in Microsoft Office including Excel and PowerPoint
- Capable Problem Solver
- Analytical Reasoning
- Written Communication
- Administrative Support
- Exceptional telephone etiquette
Timeline
Eligibility and Enrollment Advocate
Firstsource
07.2024 - Current
Part-time Supervisor
Palmetto Moon
02.2024 - 07.2024
Department Supervisor
Rural King
11.2023 - 01.2024
Reception Tech/Trainer
CSL Plasma
10.2022 - 08.2023
Claims assistant
Worth Ave Group
09.2022 - 10.2022
Residential/Commercial Cleaner
Sandstorm Cleaning Company
05.2022 - 09.2022
Assistant Manager
OnCue
09.2019 - 05.2022
Associate Degree - Science
Redlands Community College
High School Diploma -
Wheatland Union High School
Bachelor's Degree - University Studies
Oklahoma State University
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