Alexandra Ryberg
Self-employeed
North Palm Beach,FL
1
Certification
12
years of professional experience
Detail-oriented and organized in administrative work with strong communication, multitasking, and time management skills. Experienced in managing schedules, coordinating daily operations, handling correspondence, and providing professional support to teams and clients. Dependable, efficient, and committed to maintaining a productive and organized work environment.
Work History
Insurance Broker
8 Months- Develop tailored insurance solutions based on client needs and risk assessments.
- Educate clients about coverage options and benefits, enhancing informed decision-making.
- Conduct comprehensive policy reviews to ensure compliance with industry regulations.
- Streamline client onboarding processes for improved efficiency and satisfaction.
- Utilize CRM systems to manage client relationships and track sales activities effectively.
- Provide ongoing support to clients during claims processes, ensuring timely resolution.
- Provide exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Calculate quotes and educated potential clients on insurance options.
- Develop sales leads from direct referrals, networking and targeted marketing campaigns.
- Respond to customer calls swiftly to resolve issues and answer questions.
- Call potential clients to set up appointments according to mutual availability.
Server
2 Years 5 Months- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely and accurate food delivery, optimizing operational efficiency.
- Trained new team members on restaurant procedures and service standards, fostering a cohesive work atmosphere.
- Managed cash transactions and processed payments using POS system, maintaining accuracy in financial reporting.
- Monitored dining area for cleanliness and organization, ensuring compliance with health and safety regulations.
- Handled guest inquiries and resolved complaints effectively, promoting positive dining experiences and loyalty.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered phones when needed to assist with customer needs and book reservations
Front of House Manager- Staff and Operations
5 Years- Managed staff scheduling and training, enhancing team performance and service delivery.
- Oversaw daily operations to ensure exceptional customer service and efficient workflow.
- Implemented quality control measures, improving product consistency and customer satisfaction.
- Developed and maintained inventory management systems, optimizing stock levels and reducing waste. Inventory of food and service items – weekly & monthly
- Operate register using proprietary software and apple products
- Performed cash handling activities and secured daily bank deposits.
- Handle all details for catering orders to ensure all details are correct and correspond with the customers for delivery.
- Coordinated events and special promotions, driving increased foot traffic and sales revenue.
- Collaborated with culinary staff to enhance menu offerings based on customer feedback and seasonal ingredients.
- Resolved guests' complaints while maintaining a positive customer environment.
Market Development Representative
1 Year- Developed targeted outreach strategies to engage potential clients and expand market reach.
- Conducted in-depth market research to identify trends and opportunities for product promotion.
- Collaborated with sales teams to align marketing initiatives with company objectives.
- Analyzed customer feedback to enhance service offerings and improve client satisfaction.
- Devise strategies to generate sales leads and identify new business opportunities
- Meet monthly, quarterly, and annual growth goals
- Effectively partner and work across teams
- Nurture new marketing leads by educating and developing prospects until they are ready to speak with
a field sales rep - Maintain and manage a healthy pipeline through follow-up calls, emails and social media outreach
through multiple CRMs - Qualify inbound leads and routing opportunities to Account Executives across multiple business units
- Create target prospects lists and penetrate key accounts
- Set appointments for the sales team when a lead reaches a qualified stage
- Hold intelligent and engaging conversations over the phone and email
- Collaborate with sales and marketing team members on strategic sales approach
- Act as the subject matter expert on our product offerings/solution development skills
- Cold call into prospects generated by a variety of outside sources
- Respond, engage, and qualify inbound leads and inquiries
Education
High School Diploma
Skills
CRM software
Data Entry
Scheduling
Contract negotiation
Claims handling
Operations oversight
Microsoft 365
Customer service
Relationship building
Proactive team player
Driven
Certification
2020
CAM Pre-Licensure Course
2025
Florida 2-15 License
Timeline
Insurance Broker
Self-employeed
01.2026 - CurrentRead More
Server
River House
07.2021 - 12.2023Read More
Front of House Manager- Staff and Operations
Alaina's Bake Shoppe & Cafe'
07.2016 - 07.2021Read More
Market Development Representative
Tailwind Voice & Data
01.2015 - 01.2016Read More
The King's Academy
High School Diploma
Read More