AUSTIN ROBERTS
Leander
Summary
Texas-licensed insurance professional (Life, and Property & Casualty) with a strong track record in consultative sales, client relationships, and regulated financial environments. Skilled at translating complex products into clear, trustworthy guidance that builds confidence and retention. Recognized for accuracy, compliance, and composure under pressure, with proven success meeting sales goals and managing accounts end-to-end. Currently advancing a B.S. in Cloud Engineering. Seeking to bring licensing, relationship-building skills, and sales performance to a role in mortgage lending, insurance, financial services, or business development.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Insurance Broker
Self Employed Services
Leander, TX
10.2025 - Current
- Negotiated terms with underwriters to secure optimal coverage options.
- Conducted comprehensive risk assessments to identify potential client vulnerabilities.
- Developed tailored insurance solutions to meet diverse client needs.
- Educated clients on policy details and claims processes, enhancing understanding and satisfaction.
- Cultivated strong relationships with clients, resulting in high retention rates and referrals.
Student
Western Governers University
Salt Lake City, UT
08.2024 - Current
- Conducted thorough research and analysis to support coursework, ensuring accuracy in assignments.
- Collaborated with peers to facilitate group projects, promoting teamwork and effective communication.
- Engaged in self-directed study to adapt quickly to diverse subject matter and improve knowledge retention.
- Developed comprehensive understanding of academic resources and tools to enhance learning experience.
Sanitation Technician
Sister Schuberts
Horse Cave, KY
07.2022 - 09.2024
- Oversaw sanitation protocols to ensure compliance with health and safety regulations.
- Trained new staff on proper cleaning techniques and equipment usage.
- Conducted routine inspections of facilities to identify areas for improvement.
- Implemented efficient cleaning schedules to maximize productivity across shifts.
- Developed standard operating procedures for sanitation tasks to enhance consistency.
- Led initiatives to improve sanitation methods, resulting in enhanced cleanliness standards.
- Cleaned specific equipment daily to maintain operational efficiency.
Material Handler
Dart Container
Horse Cave, KY
03.2021 - 07.2022
- Operated forklifts and material-handling equipment to move inventory, ensuring timely processing in a fast-paced warehouse.
- Documented material movements using company tracking systems, ensuring accuracy and maintaining inventory integrity.
- Collaborated with supervisors to streamline storage methods, enhancing overall workflow.
Sales Representative
Bluegrass Cellular
Bowling Green, KY
11.2018 - 02.2021
- Achieved sales goals by leveraging product knowledge and consultative selling while overseeing daily store operations, including cash handling and documentation.
- Guided customers through consultative needs assessments to recommend wireless devices, plans, and accessories aligned with their budget.
- Educated customers on product features and account options, simplifying technical details for better understanding and trust.
- Processed account activations, upgrades, and billing changes with a high degree of accuracy and policy compliance.
- Resolved billing inquiries and troubleshot device issues, enhancing customer satisfaction and fostering long-term retention.
Education
Bachelor of Science - Cloud Engineering
Western Governors University
Salt Lake City, UTHigh School Diploma - undefined
Elizabethtown High School
Elizabethtown, KYSkills
- Insurance Sales (Texas Licensed)
- Insurance Product Knowledge
- Regulatory Compliance
- Client needs analysis
- Consultative sales
- Client relationship management
- Account Management
- Customer Retention
- Objection Handling
- Phone & Remote Sales
- CRM Software
- Financial Services Knowledge
- Time Management
- Office software proficiency
- Clear Communication & Problem Solving
Certification
- Texas Life Insurance License — License #3467085 — Active
- Texas Property & Casualty Insurance License — License #3450372 — Active
Timeline
Insurance Broker
Self Employed Services
10.2025 - Current
Student
Western Governers University
08.2024 - Current
Sanitation Technician
Sister Schuberts
07.2022 - 09.2024
Material Handler
Dart Container
03.2021 - 07.2022
Sales Representative
Bluegrass Cellular
11.2018 - 02.2021
High School Diploma - undefined
Elizabethtown High School
Bachelor of Science - Cloud Engineering
Western Governors University