Alexandra Saemann
Charlotte,NC
Summary
Seeking a Help Desk Technician, Junior Network Administrator, or IT Support Specialist role to apply cybersecurity knowledge and technical skills while contributing to positive business outcomes through secure, efficient system operations.
Results-driven emerging IT professional with hands-on experience in hardware diagnostics, system troubleshooting, and end-user support. Currently pursuing an AAS in Cybersecurity and Networking at CPCC. I've been passionate about technology since I was very young. At 11, I successfully hacked into my parents' business website to win a bet with my dad for a laptop. I have been consistently naming myself after Linux (Gnu and RedHat) online and in games for years. Proven ability to analyze technical issues, implement solutions, and support secure system operations, strong background in customer service and team leadership, with rapid adaptation to emerging technologies.
Overview
5
5
years of professional experience
Work History
Team Member
Caribou Coffee
Charlotte, NC
12.2025 - Current
- Provided exceptional customer service to enhance guest experience and promote brand loyalty.
- Prepared high-quality beverages consistently, adhering to Caribou Coffee standards.
- Assisted in training new team members on operational procedures and product knowledge.
- Maintained cleanliness and organization of work area to ensure safety and efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Line Cook
The Social House & The Portrait Gallery
Charlotte, NC
05.2023 - Current
- Assisted ownership with pre-opening construction and upfit, transitioning to line cook at opening
- Assist with POS, troubleshooting tech issues
- Holds closing store responsibilities
Shift Lead
The Local Scoop
Charlotte, NC
04.2022 - 06.2023
- While in high school, I was promoted from customer service rep to shift leader and assisted ownership with POS and IT set up for multiple locations
- Assisted in installing and configuring Point of Sale systems across multiple locations
- Performed complete POS system setups
- Held closing store responsibilities
Customer Service Representative
TCBY
Charlotte, NC
06.2021 - 08.2021
- Hired at 15 years old on the spot during my interview because of my customer service talent and pleasant demeanor
- Greeted customers and provided product information
- Processed customer orders accurately and efficiently during
- Handled customer inquiries and resolved service issues to ensure a positive customer experience
Education
Associate in Applied Science - Information Technology: Network Management & Cybersecurity
Central Piedmont Community College (CPCC)
Charlotte, NC12-2026
High School Diploma - Technology Focus
Charlotte Lab School
Charlotte, NC01-2024
Skills
- Core IT Competencies
- Hardware diagnostics, repair, and system optimization
- Windows OS administration (GUI & CLI) and remote support
- Network troubleshooting and basic infrastructure management
- Help desk support and IT service management
- Cybersecurity & Security Tools
- Kali Linux for penetration testing and security assessments
- Threat identification and incident response procedures
- Security protocols implementation and vulnerability assessment
- Development & Productivity Tools
- Programming: Python, JavaScript, HTML
- Microsoft Office Suite and Google Workspace (Docs, Sheets, Slides, Drive)
- Ticketing systems and asset management platforms
- Scripting and automation tools
Timeline
Team Member
Caribou Coffee
12.2025 - Current
Line Cook
The Social House & The Portrait Gallery
05.2023 - Current
Shift Lead
The Local Scoop
04.2022 - 06.2023
Customer Service Representative
TCBY
06.2021 - 08.2021
High School Diploma - Technology Focus
Charlotte Lab School
Associate in Applied Science - Information Technology: Network Management & Cybersecurity
Central Piedmont Community College (CPCC)
Certifications
Cisco Certified Support Technician (CCST)
Cisco-certified foundational knowledge in IT networking, troubleshooting, and technical support principles.