Alexandra Samuel
Kirkland,WA
Summary
Motivated Shift Supervisor experienced in customer service environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 8 years of experience to improve operations.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
Woodinville, WA
05.2016 - Current
- Completed store opening and closing procedures, including setting up registers and checking products
- Helped store management meet standards of service and quality in daily operations
- Recommended products based on solid understanding of individual customer needs and preferences.
- Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies.
Cashier / Guest Services
Target
Redmond, WA
10.2013 - 05.2016
- Streamlined checkout process for increased efficiency and reduced waiting times
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Provided backup support for other departments when needed, showcasing versatility within the retail environment
Cashier
Safeway
Redmond, Washington
08.2011 - 10.2013
- Mentored more than 20 new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Bachelor of Science - Sustainability with a track of Ecosystems
Arizona State University
Arizona City12.2024
Skills
- Customer-Oriented
- Inventory Control
- Employee Training
- Conflict resolution techniques
- Inventory control and record keeping
- Business Development
- Staff Development
- Workplace Safety
- Continuous Improvement
- Cash handling expertise
Accomplishments
- Deans list 2023
- Partner of the quarter 2021
- Partner of the quarter 2024
- National Honors Society
Timeline
Shift Supervisor
Starbucks
05.2016 - Current
Cashier / Guest Services
Target
10.2013 - 05.2016
Cashier
Safeway
08.2011 - 10.2013
Bachelor of Science - Sustainability with a track of Ecosystems
Arizona State University