Alexandra Sandoval
Tucson,Arizona
Summary
Driven by a results-focused approach, I leveraged my problem-solving skills and proficiency in CRM software at Enquiresolutions to achieve a customer satisfaction rating above 97%. As a Lead Caregiver at River Falls RCAC, I excelled in scheduling, worked on call, and team development, demonstrating my ability to learn quickly and enhance team performance. I will always make myself available for the job; as much as possible. I am a fast learner, friendly, and efficient.
Overview
9
9
years of professional experience
Work History
Call Center Representative Specialist
Enquiresolutions
Colorado City, CO
01.2022 - 02.2023
- Achieved high satisfaction rating above 97% through proactive one-call resolutions of customer issues.
- Participated in ongoing professional development opportunities to stay current on the needs of the company.
- Retained customers by addressing concerns, offering tailored solutions, and demonstrating commitment to their satisfaction.
- Appointment scheduling and booing as needed per client.
Lead Caregiver
River Falls RCAC
River Falls, WI
03.2019 - 07.2022
- Led employee relations through effective communication, coaching, training, and development to ensure credentials stayed up to date. Including personnel training, MDSD training.
- Cultivated positive, productive shifts, assisting in Caregiver needs for the residents. Cooking, cleaning, transfers and friendly companionship.
- Delivered and managed caregiver schedules and rescheduling due to no calls, or call offs, managed on-call scheduling for AM, PM, and overnight shifts.
- Led and managed all personnel training for the building for incoming personnel to ensure top performance.
- Assisted in the kitchen as a cook for 1 year+ due to staff shortages during COVID-19
Hospital Corpsman
Military
Jacksonville, FL
02.2014 - 02.2019
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Rendered emergency medical treatment and administered immunization programs.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
Education
Associates - Healthcare
Pima Community College
Tucson, AZ06.2026
High School Diploma -
Cholla High Magnet School
Tucson, AZ12.2012
Skills
- Scheduling
- Fast Learner
- CRM Software
- Customer Service
- Problem-solving skills
- Computer Skills
Timeline
Call Center Representative Specialist
Enquiresolutions
01.2022 - 02.2023
Lead Caregiver
River Falls RCAC
03.2019 - 07.2022
Hospital Corpsman
Military
02.2014 - 02.2019
Associates - Healthcare
Pima Community College
High School Diploma -
Cholla High Magnet School