Noemi Maldonado
HAMPTON,NH
Summary
Professional customer service specialist prepared to deliver exceptional support and resolve customer inquiries efficiently. Proven ability to navigate complex systems and provide accurate information. Focused on team collaboration and adaptability to meet evolving demands. Reliable and results-oriented with strong problem-solving and communication abilities.
Overview
18
18
years of professional experience
Work History
Call Center Representative Specialist
Turf Depot Products Corp
06.2021 - Current
- Maintained detailed documentation of customer interactions, ensuring accuracy for future reference or follow-up actions.
- Reduced average handle time without sacrificing quality through efficient call management strategies.
- Exceeded performance metrics by consistently meeting or surpassing call handling and resolution goals.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Monitored call queues to ensure timely responses to customer requests.
- Enhanced customer satisfaction through attentive listening and effective communication skills.
Store Manager
AutoZone
06.2007 - 06.2021
- Led daily operations to optimize inventory management and enhance store performance.
- Trained and mentored staff, fostering a collaborative team environment focused on customer service excellence.
- Implemented strategic sales initiatives that resulted in improved product knowledge among associates.
- Analyzed sales data to identify trends, adjust merchandising strategies, and maximize revenue potential.
- Oversaw employee scheduling to ensure adequate coverage during peak hours and special promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Inventory management, ensuring accurate stock levels and timely replenishments.
- Set sales targets for staff members, motivating them toward success through incentives and recognition.
- Collaborated with sales team to develop targeted marketing campaigns, boosting product visibility and sales revenue.
Education
High School Diploma -
Ramon Power
Santurce, P.R.Skills
- Customer engagement strategies
- Coordinated scheduling expertise
- Comprehensive documentation skills
- Facilitation of training programs
- Proficient in Spanish
- Sales optimization techniques
- Effective team collaboration
- Achievement-focused
- Effective communication in customer service
- Payment transaction oversight
- Data collection
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Documented and resolved issues which led to positive results.
- Increased sales by coaching department managers on new merchandising standards.
- Achieved the #1 national store ranking within 10 years.
- Managed a store that exceeded company expectations in every category..
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Call Center Representative Specialist
Turf Depot Products Corp
06.2021 - Current
Store Manager
AutoZone
06.2007 - 06.2021
High School Diploma -
Ramon Power
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