Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Rodriguez

Miami

Summary

Professional customer service representative with experience in delivering exceptional support and resolving complex issues. Skilled in communication, problem-solving, and using customer management systems. Focused on collaborative teamwork and adaptable to changing needs. Reliable, results-driven, and capable of creating positive customer experiences.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Call Center Representative Specialist

Groot Hospitality
08.2023 - Current
  • Contributed to a positive work environment by supporting colleagues, sharing insights, and fostering teamwork.
  • Provided exceptional customer service through empathetic listening and proactive problem-solving techniques.
  • Exceeded performance metrics by consistently meeting or surpassing call handling and resolution goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Team Member

Urban Air Trampoline and Adventure Park
07.2021 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Frequently inspected production area to verify proper equipment operation.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Bachelor of Arts - Marketing

Florida International University
Miami, FL
05-2026

Associate of Arts - Sports Medicine

Barry University
Miami, FL
05-2024

High School Diploma -

John A Ferguson Senior High School
Miami, FL
05-2022

Skills

  • Goal oriented
  • CRM software
  • Call handling
  • Script adherence
  • Customer service
  • Resolving issues
  • Inbound phone calls
  • Cash handling
  • Customer support
  • Communicating with clients
  • Data entry
  • Technical troubleshooting
  • Partnership marketing tactics
  • Email marketing collaboration
  • Marketing abilities
  • Content marketing strategies

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Call Center Representative Specialist

Groot Hospitality
08.2023 - Current

Team Member

Urban Air Trampoline and Adventure Park
07.2021 - 08.2023

Bachelor of Arts - Marketing

Florida International University

Associate of Arts - Sports Medicine

Barry University

High School Diploma -

John A Ferguson Senior High School
Amanda Rodriguez