Jeannette Lewis
Marion,AR
Summary
Dedicated Crisis Call Center Intervention Specialist with a proven track record in collaborative care and effective communication. Expertise in developing tailored intervention strategies and responding to critical client needs, committed to enhancing mental health outcomes through compassionate support and teamwork.
Overview
5
5
years of professional experience
Work History
Call Center Representative Specialist
The Pointe
Marion, AR
09.2024 - Current
- Provided compassionate support to clients experiencing mental health challenges.
- Facilitated group therapy sessions, encouraging open communication and peer support.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Administered psychological tests and assessments to determine client needs.
Crisis Call Center Intervention Specialist
Memphis Mental Health Institute
Memphis,TN
01.2021 - 09.2024
- Designed and implemented individualized intervention plans for diverse client needs.
- Collaborated with multidisciplinary teams to assess and adjust treatment strategies.
- Evaluated client progress regularly and modified plans based on outcomes.
- Developed educational materials to enhance understanding of mental health issues among clients.
- Supported students with diverse needs, ensuring their academic progress aligned with IEP goals.
- Developed data-driven intervention plans based on thorough analysis of assessments and observations.
Education
Bachelor of Science - Counseling
University of Memphis
Memphis, TN07-2026
Bachelor of Science - Social Work
University of Maryland
Washington, DC05-2014
Skills
- Goal oriented
- CRM software
- Script adherence
- Call handling
- Resolving issues
- Verbal and written communication
Timeline
Call Center Representative Specialist
The Pointe
09.2024 - Current
Crisis Call Center Intervention Specialist
Memphis Mental Health Institute
01.2021 - 09.2024
Bachelor of Science - Counseling
University of Memphis
Bachelor of Science - Social Work
University of Maryland