Alexandra Santos
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OST-backup
Cheesecake Factory Inc
Houston, TX
08.2021 - Current
- Balancing numbers to ensure the staff is following procedures when calculating earnings during the shift.
- Calculating the safe and ordering any change needed throughout the week.
- Reconciling invoices from produce and product.
- "Watchdog Roll", made to keep an eye on management, to ensure they are following proper procedures and protocol.
- Process any refunds or complaints, and send them to the corporate office.
Cashier/Head Hostess
Cheesecake Factory Inc
Houston, TX
06.2020 - Current
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while greeting guests and providing answers to any questions about the extensive menu.
- Accepted cash and credit card payments, issued receipts and provided change.
- Took reservations over the phone or online for our guests.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Assigned guests to suitable tables, according to server rotation.
- Assisted staff by serving food and beverages or bussing tables.
- Communicated with servers about any changes regarding sections.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Monitored dining area to assess server capacity and estimate wait time, as well as swiftly directing guests to waiting areas.
- Answered phones promptly.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
Kitchen Steward
Omni Hotels & Resorts
Houston, TX
06.2019 - 04.2020
- Operated dishwashing machine to wash dishes, glasses, silverware and pots and pans.
- Stored clean dishes, glassware and flatware in appropriate places after washing them.
- Inspected kitchens for compliance with health regulations regarding sanitation standards.
- Emptied garbage cans throughout the kitchen area.
- Worked in a fast-paced environment due to the hotel hosting large events, i.e. Weddings, parties, and social gatherings.
Photographer/Sales Associate
Picture People
Houston, TX
05.2016 - 03.2020
- Greeted customers, then discussed their ideas for the photoshoot, along with giving insight into what I believed would best suit their needs.
- Provide direction to families and subjects throughout photoshoots while capturing natural expressions, ensuring genuine smiles from children and family members.
- Trained staff members on proper use of photography equipment and techniques used in the industry.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Once the photoshoot was over, prices and package details would be explained to customers.
Education
High School Diploma -
Harmony School Of Advancement-Houston
Houston, TX05-2015
Some College (No Degree) - Undecided
Houston Baptist University
Houston, TXSkills
- Supervision and leadership
- Friendly, Positive Attitude
- Analytical Thinking
- Communication
- fluent in spanish
- Self-Directed
- Multitasking
- Teamwork and Collaboration
- Guest Relations
- High-volume dining
- Greeting and seating
- Cash Management
- Cash Drawer Balancing
- POS system operations
- Money Handling
- Customer Service
Accomplishments
- Team Member of the Month at The Cheesecake Factory
- OSC Award-A service award voted on by Staff Members at The Omni Hotel
Languages
Spanish
Native/ Bilingual
Certification
- Certified DT (designated trainer) at the Cheesecake Factory.
- Food Handling License
Timeline
OST-backup
Cheesecake Factory Inc
08.2021 - Current
Cashier/Head Hostess
Cheesecake Factory Inc
06.2020 - Current
Kitchen Steward
Omni Hotels & Resorts
06.2019 - 04.2020
Photographer/Sales Associate
Picture People
05.2016 - 03.2020
High School Diploma -
Harmony School Of Advancement-Houston
Some College (No Degree) - Undecided
Houston Baptist University