Versatile and dependable professional with 9+ years of experience in customer service, sales, hospitality, event marketing, public safety communications, and administrative support. Proven ability to communicate effectively with customers, clients, coworkers, and the public while maintaining professionalism in both fast-paced and high-pressure environments. Experienced in handling transactions, coordinating appointments and services, managing information, representing organizations, resolving customer needs, and following detailed procedures. Adaptable, organized, personable, and quick to learn new systems and responsibilities.
Work History
Event Marketer
Leaf Filter Gutter Protection | 2022 - Current
Represented the company brand at retail locations, events, and community settings.
Conducted product demonstrations and communicated product benefits to prospective customers.
Generated sales opportunitees through direct customer engagement and exposition/event sales.
Provided professional customer service and maintained positive customer relationships.
Scheduled appointments and coordinated customer information with management.
Served a sa professional representative of the company in high-traffic public environment.
Independent Clinical Research Participant
7 Years 7 Months
Self-Employed | 01.2019 - Current
Participate in Phase 1-IV clinical research studies conducted under established medical research protocols.
Report and communicate side-effect and all medical findings to sponsored physicians and staff via written reports and in-person meetings.
Handle confidential medical information appropriately within the federal laws of HIPPA.
Demonstrate strong attention to detail, precise punctuality, medical communication, and ability to follow complex instructions.
Dispatcher / Temp Secrectary
City of Springfield | 2025 - 2025
Coordinated emergency response activities ensuring timely dispatch of services.
Monitored radio communications to relay critical information to field personnel.
Assisted in maintaining accurate logs and records of dispatch activities.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Police Services Representative
City of Springfield | 2024 - 2025
Assisted customers by answering inquiries and resolving issues efficiently.
Processed service requests using city management software to ensure timely responses.
Educated residents on city services and programs, enhancing community engagement.
Collaborated with team members to streamline communication between departments.
Report traffic incidences and document results to local authorities.
Daily data entry tasks and organizing past records and court cases.
Cashier/Merchandise Associate
Buc-ee's | 2023 - 2024
Provided high-volume customer service in a fast-paced hospitality and retail environment.
Processed cash and electronic transactions accurately and efficiently.
Assisted with merchandising, inventory, warehouse organization, and product presentation.
Performed food-handling duties while maintaining cleanliness and service standards.
Assisted with interior maintenance and general store operations.
Brand Ambassador
Renewal by Andersen | 2022 - 2023
Represented the company brand at retail and public events.
Engaged customers and generated sales opportunities through professional communication.
Conducted customer outreach and appointment setting.
Communicated with management regarding customer interest, leads, and event activity.
Travel Club Sales Representative
Westgate Resorts | 2021 - 2022
Presented resort and travel-club offerings to prospective guests.
Conducted sales presentations and negotiated with customers.
Provided guest services and maintained professional customer relationships.
Communicated resort amenities, services, and tourism opportunities to guests.
Resort Associate & Sales Support
Westgate Resorts, | 2018 - 2021
Provided hospitality and guest services in a resort environment.
Supported timeshare sales operations and assisted sales representatives.
Assisted with resort activities and guest programming.
Supported event operations and helped create positive guest experiences.
Communicated directly with guests and assisted with questions, requests, and concerns.
Brand Ambassador
Ocean Canyon Properties | 2017 - 2018
Represented the company and resort properties to prospective customers.
Generated and collected prospective customer leads.
Assisted with retail sales and vacation-property promotion.
Communicated resort offerings, vacation opportunities, and customer information.
Served as a professional representative in customer-facing environments.
Event Marketer
Seal Smart LLC | 2017 - 2017
Developed and executed comprehensive event marketing strategies to enhance brand visibility and engagement.
Coordinated logistics for promotional events, ensuring seamless execution and optimal attendee experience.
Managed vendor relationships to secure competitive pricing and quality services for event supplies and materials.
Education
Bachelor of Arts - General Studies
Missouri State University | Springfield, MO | 12-2017
Deans’ List.
Cum Laude.
GPA: 3.79 GPA
Associate of Arts - Fine Arts
Ozark Technical Community College | Springfield, MO | 05-2015
Chancellor’s List.
GPA: 3.91 GPA
High School Diploma
Logan-Rogersville High School | Rogersville, MO | 05-2013