Alexandra Shelton
Richmond,VA
Summary
Care focused veterinary technician student dedicated to maximizing satisfaction and retention, with proactive attention to individual client and patient needs. Smoothly handles questions and resolves concerns with great problem-solving abilities, and attention to detail. An ambitious and driven individual ready and willing to work hard and learn under mentorship of trusted professionals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Springfield Veterinary Center
Glen Allen, Virginia
05.2024 - Current
- Assist clients with communication to their doctor in wellness, illness, reproductive and emergency care.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Returned customer calls and responded to inquiries and complaints.
- Processed prescription refill requests in collaboration with healthcare providers.
- Prepared examination rooms for daily appointments to maintain a clean environment.
- Handled incoming calls, providing information and redirecting as necessary.
- Facilitated communication between patients. doctors. and other medical staffi
- Compiled medical reports and correspondence using standard office software.
- Scheduled patient appointments, sent notifications and handled rescheduling needs.
- Welcomed patients, pharmaceutical reps and other visitors to doctor's office.
- Calmed anxious patients by explaining upcoming procedures and answering questions.
Customer Experience Consultant
CarMax
Richmond, VA
05.2023 - 05.2024
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Answered customer emails and telephone requests for information.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Managed sales negotiations and financing options.
- Followed up with customers to build long-term relationships and successful referrals.
- Educated customers about sales processes, warranty requirements and service standards.
- Explained differences between models to clients, comparing and discussing capabilities and features.
Store Manager
Palm Beach Tan
Richmond, VA
10.2018 - 05.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Leasing Professional
Dodson Property Management
Richmond, VA
05.2021 - 05.2022
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective tenants.
- Tracked leads using CRM software and followed up with interested parties.
Education
Associate of Applied Science - Veterinary Science
Penn Foster Career School
Scranton, PA05-2027
Skills
- Team collaboration
- Understanding customer needs
- Recordkeeping strengths
- Adaptability
- Social perceptiveness
- POS systems and ordering platforms
- CRM software
- Continuous improvement
Certifications
- RECOVER Certified BLS Rescuer, April 2025
Timeline
Customer Service Representative
Springfield Veterinary Center
05.2024 - Current
Customer Experience Consultant
CarMax
05.2023 - 05.2024
Leasing Professional
Dodson Property Management
05.2021 - 05.2022
Store Manager
Palm Beach Tan
10.2018 - 05.2023
Associate of Applied Science - Veterinary Science
Penn Foster Career School