Alexandra Shova
Columbia,SC
Summary
Adaptable individual with three years of experience in working with people and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication.
Overview
3
3
years of professional experience
Work History
Hospitality Ambassador
University Of South Carolina Athletics Hospitality
08.2023 - Current
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
Sales Floor Associate
Palmetto Moon
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Pool Attendant
Cobblestone Park Golf Club
05.2022 - 09.2022
- Moved umbrellas and lounge chairs at request of guests.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Checked side duty list for opening and closing procedures.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
Server
Grouchos Deli
07.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sandwich Artist
SUBWAY®Restaurants
11.2020 - 05.2021
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
Undergraduate Student - Sport And Entertainment Management
University of South Carolina - Columbia
Columbia, SC05.2027
High School Diploma -
Blythewood High School
Blythewood, SC06.2023
Skills
- Cash Register Operations
- Documenting Behaviors
- Guest Services
- Guest Satisfaction
- Marketing
- Social Media
Additional Information
Looking to expand knowledge in marketing, social media, event planning, and operations.
Timeline
Hospitality Ambassador
University Of South Carolina Athletics Hospitality
08.2023 - Current
Sales Floor Associate
Palmetto Moon
11.2022 - Current
Pool Attendant
Cobblestone Park Golf Club
05.2022 - 09.2022
Server
Grouchos Deli
07.2021 - 08.2022
Sandwich Artist
SUBWAY®Restaurants
11.2020 - 05.2021
Undergraduate Student - Sport And Entertainment Management
University of South Carolina - Columbia
High School Diploma -
Blythewood High School
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