Alexandra Stapp
Springfield,MO
Summary
Dynamic Behavior Technician with a proven track record at Preferred Family Healthcare, enhancing client progress through individualized plans and crisis intervention. Excelled in behavioral management and data collection, fostering significant client development. Skilled in building trust and effective communication, demonstrating both hard and soft skills essential for advancing client outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Behavior Technician
Preferred Family Healthcare
Springfield, MO
05.2024 - Current
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Drug tested
Sales Associate
Victoria's Secret PINK
Springfield, MO
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Hillcrest High School
Springfield, MO05.2023
Skills
- Data Collection
- Documentation skills
- Prompting and Fading Strategies
- Behavioral Management
- L1MA certified
- CPR certified
Certification
L1MA
CPR
Timeline
Behavior Technician
Preferred Family Healthcare
05.2024 - Current
Sales Associate
Victoria's Secret PINK
02.2024 - Current
High School Diploma -
Hillcrest High School