Alexandra Swiger
Tallmadge
Summary
Results-oriented manager with over 15 years of experience in coordinating operations across multiple departments. Skilled in supervising and training diverse teams to enhance performance and engagement. Focused on streamlining operations to reduce costs and improve efficiency while ensuring quality in services and products.
Overview
15
15
years of professional experience
Work History
Site Manager In Charge, Porthouse Theatre
Porthouse Theatre
Cuyahoga Falls, OH
06.2026 - 08.2026
- Oversaw event management for theatre performances at Porthouse Theatre, ensuring seamless execution.
- Directed a team of more than 15 personnel, overseeing customer service and site management during events. Managed customer service areas and facilities to ensure smooth event operations. Supervised general site management before, during, and after events to optimize guest experiences.
- Ensured compliance with emergency protocols to safeguard health and safety during critical incidents.
- Managed all in-person inquiries and emergencies, providing immediate support and solutions.
Box Office Manager, Performing Arts Box Office
College Of The Arts, Kent State University
Kent, OH
09.2019 - 11.2025
- Generated performance reports utilizing audienceview and paciolan ticketing software, accurately reflecting sales projections and attendance metrics. Analyzed trends in past and current event sales to drive strategic marketing initiatives and optimize future event promotions.
- Collaborated with teams to design and execute opening night parties, enhancing audience experience at Porthouse Theatre.
- Formulated yearly budget to optimize financial management for box office staff.
- Achieved successful implementation of a new box office ticketing system, enhancing operational efficiency for athletics and Kent State Tuscarawas campus. Fostered collaboration across departments, including IT, athletics, purchasing, bursar, and accounting, to streamline processes. Acquired expertise in the new system through targeted training with a professional trainer, boosting team proficiency.
- Led a team of 20 box office staff and student managers to enhance ticket sales and disseminate information about shows and performances. Established performance objectives for employees and delivered constructive feedback to drive achievement of those goals.
- Designed and implemented employee schedules to improve staffing during high-demand periods and ensure consistent workflow.
- Enhanced customer satisfaction by directly resolving concerns and implementing successful solutions.
- Orchestrated coordination of tickets and events by engaging multiple departments within Kent State University.
- Designed student manager framework for performing arts box office, promoting leadership skills and operational efficiency among student managers.
- Facilitated coordination of annual subscriber ticket mailings, ensuring alignment with Porthouse Theatre management and marketing strategies.
Box Office Manager
The Ohio Light Opera, The College of Wooster
Wooster, OH
09.2011 - 08.2019
- Developed and executed donor outreach strategies and ticketing events to enhance engagement and support fundraising efforts.
- Facilitated interdepartmental cooperation on diverse subject areas to strengthen community engagement and academic collaboration.
- Oversaw the accurate updating of confidential records for a database of over 20,000 patrons, facilitating streamlined operations.
- Executed daily, weekly, and monthly financial reports and ticketing operations to maintain operational efficiency.
Administrative Assistant
Stark County Hunger Task Force
Canton, OH
06.2016 - 06.2017
- Enhanced donor engagement through effective database management. Amplified organizational presence via social media outreach. Successfully organized food drives, fostering community involvement.
- Oversaw packing operations for backpack program, ensuring timely preparation of meals for over 350 elementary-aged children.
- Engaged with local food vendors to facilitate item donations, supporting food distribution across 30+ pantries in the SCHTF network.
- Developed and implemented strategies for annual Palette to Palate fundraiser, enhancing fundraising outcomes.
- Updated spreadsheets and databases to effectively track, analyze, and report on performance and sales data.
Education
Bachelor of Science - Communication
Ohio University, Scripps College of Communication
Athens, OH06-2010
Skills
- Venue Coordination
- Sales and Marketing
- Staff Management
- Team leadership
- Scheduling
- Calendar management
- Administrative Management
- Data analysis
- Strategic Planning
- Critical Thinking
- Problem-solving
- Communication skills
Timeline
Site Manager In Charge, Porthouse Theatre
Porthouse Theatre
06.2026 - 08.2026
Box Office Manager, Performing Arts Box Office
College Of The Arts, Kent State University
09.2019 - 11.2025
Administrative Assistant
Stark County Hunger Task Force
06.2016 - 06.2017
Box Office Manager
The Ohio Light Opera, The College of Wooster
09.2011 - 08.2019
Bachelor of Science - Communication
Ohio University, Scripps College of Communication