HAYLEY FLINN
Wagoner
Summary
Results-driven Event Director specializing in comprehensive event logistics and vendor management. Focused on enhancing service quality through strategic planning and budget oversight, consistently achieving client satisfaction and loyalty. Proven ability to develop teams and optimize resources for successful outcomes in dynamic environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
RA Manager
QUIK TRIP
Columbia
09.2024 - 03.2025
- Managed daily operations to ensure efficient store functionality.
- Trained and developed team members in customer service best practices, enhancing overall service quality.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Evaluated team members' skills and assigned tasks to enhance efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts, ensuring timely delivery of goods and services to support operations.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Ensured compliance with industry regulations and company policies.
- Compiled monthly reports for senior management detailing operational performance metrics to inform strategic decisions.
- Developed and implemented strategic plans to achieve company objectives.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Streamlined communication channels, improving information flow and decision-making speed.
Membership and Event Director
THE WOODLANDS GOLF AND COUNTRY CLUB
Columbia
02.2024 - 03.2025
- Coordinated event logistics for member tournaments and social gatherings, ensuring seamless execution and attendee satisfaction.
- Developed creative themes and concepts for seasonal events and celebrations.
- Managed vendor relationships to secure catering, entertainment, and equipment, enhancing event quality and participant experience.
- Drafted reports summarizing key performance metrics from completed events.
- Coordinated staff assignments to guarantee efficient operations during events.
- Provided technical support during events including troubleshooting any potential issues.
- Created promotional materials such as brochures, flyers, and banners to advertise events.
- Resolved any customer service issues that may arise before or during the course of the event.
- Maintained accurate records of expenses incurred while managing an event budget.
- Ensured compliance with local health and safety regulations at all times during events.
- Designed detailed event plans that included timelines, budgets, staffing requirements, and objectives.
- Planned post-event wrap-up activities such as surveys or evaluations for attendees.
- Managed inventory levels and organized merchandise displays in the shop.
- Attended daily meetings and contributed ideas for improvement.
- Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
- Performed daily closing functions and maintained accountability for shift-closing reports.
- Organized tournaments for groups of players at the course's discretion.
- Escalated complaints to management and followed through to verify resolution.
- Trained customers on operating rental clubs and carts.
- Scheduled tee times for customers over the phone or in person.
- Conducted weekly inspections of the golf course grounds to ensure proper upkeep standards were met.
- Educated customers about club fitting services offered at the shop.
- Assisted with special orders placed by customers who could not find what they needed in store.
- Maintained the appearance of the shop by arranging merchandise in an organized manner.
General Manager
Panera Bread
Columbia
07.2023 - 02.2024
- Oversaw daily operations and staff management at fast-paced bakery-café.
- Implemented training programs to enhance team performance and service quality.
- Managed inventory levels to ensure product availability and minimize waste.
- Coordinated marketing initiatives that increased awareness and sales of seasonal menu items and events.
- Facilitated communication between departments to improve operational efficiency.
- Analyzed sales trends to adjust staffing and resource allocation effectively.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to create actionable reports for senior leadership, informing business development planning.
- Developed team-building activities that fostered collaboration among departments, enhancing workplace morale and productivity.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
THE UPS STORE
Manhattan
07.2022 - 03.2023
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to streamline service delivery processes, enhancing customer satisfaction.
- Trained new staff on customer service protocols and company policies.
- Handled high-volume calls, ensuring professional and patient customer interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by proactively offering tailored discount options.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Representative
MUSCOGEE CREEK NATION CASINO- CHECOTAH
Checotah
11.2018 - 06.2022
- Resolved escalated customer issues with patience, ensuring satisfactory outcomes.
- Trained customer service representatives on standards, policies, and procedures.
- Utilized problem-solving skills to troubleshoot technical issues quickly.
- Utilized problem-solving skills to troubleshoot technical issues quickly.
- Developed strategies to enhance customer service processes, leading to improved service delivery.
- Administered training programs to boost overall job performance metrics.
- Supervised customer service team, enforcing adherence to established procedures.
- Supervised customer service team, enforcing adherence to established procedures.
Sales Representative
ARMSTRONG- MCCALL PROFESSIONAL BEAUTY SUPPLY
10.2013 - 11.2018
- Employed persuasive communication techniques to accelerate deal closures.
- Communicated product features, advantages, and benefits to customers.
- Cultivated strong customer relationships, fostering loyalty and driving repeat business.
- Provided exceptional customer service by effectively addressing client inquiries.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Generated leads and maintained lists of prospective customers.
- Advised clients regarding accounts, pricing schedules, and financing options.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Monitored competitor activity and kept abreast of market conditions.
- Utilized a consultative approach when engaging prospects over the phone or during face-to-face meetings.
Food and Beverage Server
Choctaw Nation Casino
03.2010 - 04.2013
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to ensure needs were met and enhance service experience.
- Managed high-volume order requests during peak hours, ensuring accurate order fulfillment and timely service.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Handled guest complaints with professionalism, resolving issues promptly to maintain customer loyalty.
Customer Service Desk Associate
WAL-MART
06.2006 - 03.2010
- Provided excellent customer service by answering inquiries, resolving complaints and offering information about products and services.
- Responded promptly and professionally to customers’ requests via phone, email and in-person interactions.
- Built positive relationships with customers by delivering timely, accurate information and effective solutions to inquiries and issues.
- Managed escalated calls by actively listening to individual customer needs and providing tailored solutions.
- Processed payments accurately using point of sale systems.
- Monitored inventory levels of supplies required for service desk operations.
- Stayed current on changes in store promotions, sales events and policies.
- Made appropriate account corrections to resolve customer problems.
Education
Associate of Science -
Northeastern State University
OK01-2009
High School Diploma -
Panola High School
OK01-2005
Skills
- Market Analysis
- Profit and Loss
- Written communication
- Product Analysis
- Account management
- Employee Scheduling
- Risk Management
- Staff Development
- Time Management
- Training development
- Risk Assessment
- Resource Optimization
- Sound Judgment
- Staff Motivation
- Human Resources Leadership
- Administrative Skills
- Budget Administration
- Communication Skills
- Troubleshooting Expertise
- Analytical Skills
- Staff Management
- Coaching
- Client Relations
- Operations Management
- Problem Resolution
- Team Leadership
- Staffing
- Leadership
- General Manager
- Event Tracking
- Event Supervision
- Vendor Coordination
- Market Opportunities
- Event Service
- Venue Coordination
- Industry Trends
- Marketing Materials
- Sales Presentation
- Office Supplies and Inventory
- Providing Feedback
- Client Requirements
- Status Reports
- Customer Marketing
- Financial Transactions
- Fee Collection
- Client Meetings
- Client Relationships
- Promotional coordination
- Proposal writing
- Venue Accommodations
- Service Quality
- Marketing Event Development
- Administrative Support
- Customizing Teaching
- Event logistics
- Profit Margins
- Schedule Creation
- Problem-solving
- Multitasking and organization
- Customer service
- Time management
- Decision making
- Team building
- Staff management
- Inventory management
- Event coordination
- Budget monitoring
- Relationship building
- Process improvement
- Team leadership
- Goal setting
- Resource allocation
- Business development
- Clear communication
- Marketing
- Product management
- Policy implementation
- Shift scheduling
- Coaching and mentoring
- Safety procedures
- Documentation and reporting
- Conflict resolution
- Policy development
- Cross-functional teamwork
- Vendor management
- Staff development
- Task delegation
- Regulatory compliance
- Report documentation
- Sales management
Certification
Serve Safe Manager Certificate
Timeline
RA Manager
QUIK TRIP
09.2024 - 03.2025
Membership and Event Director
THE WOODLANDS GOLF AND COUNTRY CLUB
02.2024 - 03.2025
General Manager
Panera Bread
07.2023 - 02.2024
Customer Service Representative
THE UPS STORE
07.2022 - 03.2023
Customer Service Representative
MUSCOGEE CREEK NATION CASINO- CHECOTAH
11.2018 - 06.2022
Sales Representative
ARMSTRONG- MCCALL PROFESSIONAL BEAUTY SUPPLY
10.2013 - 11.2018
Food and Beverage Server
Choctaw Nation Casino
03.2010 - 04.2013
Customer Service Desk Associate
WAL-MART
06.2006 - 03.2010
Associate of Science -
Northeastern State University
High School Diploma -
Panola High School