Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexandra Tejada

Deltona,FL

Summary

I am a Fraud Analyst touting years of expertise investigating suspicious activity for multiple companies. Promoting exemplary skills in analytics and fraud pattern detection. A great fit for an environment that offers professional challenges and encourages innovative thinking. I am confident that I will grow in my field and build a trusting and long relationship with a company who views me as an asset to their team!

Overview

8
8
years of professional experience

Work History

Fraud and Risk Analyst

TSYS
06.2023 - 05.2024
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated customer data to identify and prevent fraudulent
    activities.
  • Knowledge of Bank Regulations/Acts
  • Analyzed financial statements, bank records and government
    databases to identify fraud and other instances of financial
    crimes.
  • Recognized control failures in bank processes, procedures and customer decisions and categorized losses.

Fraud Risk Analyst

Fetch Rewards
05.2021 - 08.2022
  • Identify activity and patterns indicative of fraudulent behavior based on manual review and data analysis
  • Daily review of user accounts, follow processes to mitigate and prevent future fraud
  • Review and analyze data to maintain efficient and effective fraud models and decisioning
  • Recommend updated processes for changing patterns and trends to catch fraudulent activity early.

Sr Fraud Risk Analyst

FragranceX.com
08.2019 - 09.2020
  • Monitored institutional and customer transactions for suspicious activity
  • Flagged certain transactions and accounts through the use of tools and resources designed to prevent fraud and minimize loss
  • Conducted in-depth investigations of flagged transactions and accounts validating transactions and accounts
  • Detect and cancel certain fraudulent activities/patterns and communicate through the appropriate channels
  • Link appropriate fraud trends to uncover larger fraud rings and instances of ATO
  • Coordinated with banks and customers to validate and investigate suspicious activity
  • Ensure all reviews are completed by established deadlines
  • Trained and mentored with Zendesk/CRM
  • Knowledge of bank systems
  • Knowledge of chargeback process

Hostess/Server

Texas Roadhouse
08.2016 - 09.2017
  • Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting
  • Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
  • Accept and organize reservations, and prioritize reservations to accommodate customers
  • Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting
  • Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
  • Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options
  • Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales
  • Addressed guest requests or complaints and escalated major complaints to manager.

Education

AA - Criminal Justice

Suffolk County Community College
Brentwood, NY

Skills

  • Fraud Prevention
  • Computer Literacy
  • Zendesk
  • CRM software
  • Microsoft Office
  • Spanish
  • Microsoft Word
  • Loss Prevention
  • LexisNexis
  • Kount
  • Excel

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Fraud and Risk Analyst

TSYS
06.2023 - 05.2024

Fraud Risk Analyst

Fetch Rewards
05.2021 - 08.2022

Sr Fraud Risk Analyst

FragranceX.com
08.2019 - 09.2020

Hostess/Server

Texas Roadhouse
08.2016 - 09.2017

AA - Criminal Justice

Suffolk County Community College

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Alexandra Tejada