Summary
Overview
Work History
Education
Skills
Closing
Accomplishments
Timeline
Generic

Alexandra Thrower

Orlando,FL

Summary

I absolutely love my role as a trainer and coordinator for Kilimanjaro Safaris, but I am ready to step even deeper into the conditions these roles encompass! I am an overall seasoned Walt Disney World Resort professional with a proven positive track record, adept in relationship building, time management, and adapting to different learning styles. I enjoy fostering cooperative relationships and ensuring operational efficiency. I am skilled in cast member training, coaching and task prioritization, and work to consistently enhance guest experiences and team performance.

Overview

9
9
years of professional experience

Work History

Safari Guide, Trainer, Relief Coordinator

Walt Disney World Resort
Orlando, USA
06.2021 - Current
  • Engages guests in conversation about conservation, and the animals on the reserve.
  • Comfortable presenting information in an engaging manner for our guests.
  • As a trainer, I train and assess cast members in driving, spieling, and upholding the 5 Keys to ensure the best possible experience for our guests.
  • As a coordinator, self-sufficiently manages time and cast to ensure the attraction runs smoothly. Offers coaching and constructive feedback when necessary. Acts as a liaison for the cast and guests in times of contention, and for 911 dispatchers in higher-stress emergency situations.
  • Proven ability to foster cooperative relationships, identify and mitigate complex issues, and maintain observational records.
  • Remarkable efficiency in ensuring a safe and sanitary living environment for cast and guests.
  • Talents in balancing multiple tasks and providing top-level prioritization, interpersonal skills, and time management strengths.

Line Cook

Walt Disney World Resort
Orlando, FL
01.2019 - 05.2021
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Followed health and safety standards to ensure safe working environment for employees and guests alike.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Communicated effectively with other kitchen staff regarding orders and menu changes.

Manager

Shawn's
Sycamore, IL
06.2017 - 09.2018
  • Encouraged customer service standards and resolved customer problems to uphold quality service.
  • Coordinated with catering clients and vendors.
  • Responsible for training, monitoring, and motivating restaurant staff.
  • Promptly and effectively addressed customer questions, concerns, and feedback.
  • Recommended and implemented changes to existing methods to increase the accuracy, efficiency, and responsiveness of customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.

Attractions Cast Member

Walt Disney World Resort
Orlando, FL
01.2017 - 05.2017
  • Adhered to all safety regulations set forth by local authorities and company policy.
  • Delivered exceptional customer service experiences through positive interactions with guests.
  • Greeted guests and provided information regarding attractions, dining options, and special events.
  • Ensured safety of all guest by monitoring ride queues, enforcing rules, and providing assistance when needed.

Collections Technician

The Laura Ingalls Wilder Home and Museum
Mansfield, MO
08.2015 - 06.2016
  • Entrusted with organizing, photographing, cataloging, and writing detailed object reports on the museum's entire collection.
  • Inspected the condition of and developed condition reports for the artifacts.
  • Assisted the Museum Board on decisions concerning the artifacts.

Education

Bachelor of Arts - Art History

Missouri State University
Springfield, MO
01-2016

Skills

  • Time management abilities
  • Relationship building
  • Professionalism
  • Team collaboration
  • Employee coaching
  • Motivational techniques
  • Verbal and written communication
  • Group and individual instruction
  • Task prioritization

Closing

Thank you for your consideration!

Accomplishments

  • Quarterly Award recipient, 2023

Timeline

Safari Guide, Trainer, Relief Coordinator

Walt Disney World Resort
06.2021 - Current

Line Cook

Walt Disney World Resort
01.2019 - 05.2021

Manager

Shawn's
06.2017 - 09.2018

Attractions Cast Member

Walt Disney World Resort
01.2017 - 05.2017

Collections Technician

The Laura Ingalls Wilder Home and Museum
08.2015 - 06.2016

Bachelor of Arts - Art History

Missouri State University

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Alexandra Thrower