Alexandra Torres
Houston,TX
Summary
Current full-time student and aspiring BCBA committed to learning and developing skills in the Applied Behavior Analysis field. Hardworking student offering part-time or full-time work experience and knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Kroger's
08.2023 - 02.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Associate
Marshall's
06.2021 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Human Development And Family Sciences
University of Houston
Houston, TX12-2026
Associate of Arts - Health Sciences
San Jacinto College
Pasadena, TX05-2022
Skills
- Cross-functional collaboration
- Adaptability and flexibility
- Team building and leadership
- Customer service
- Multitasking and organization
- Microsoft proficiency
- Email and telephone etiquette
- Verbal and written communication
- Complex Problem-solving
Timeline
Customer Service Supervisor
Kroger's
08.2023 - 02.2024
Customer Service Associate
Marshall's
06.2021 - 05.2023
Bachelor of Science - Human Development And Family Sciences
University of Houston
Associate of Arts - Health Sciences
San Jacinto College
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