Alexandra Torres-Malave
Southbridge,MA
Summary
Dynamic and dedicated professional with experience at Barista Dunkin' Donuts, excelling in customer service and teamwork. Proven ability to multitask effectively while maintaining high standards of cleanliness and safety. Recognized for enhancing customer satisfaction through engaging interactions and efficient order management. Committed to continuous learning and fostering a positive work environment.
Overview
1
1
year of professional experience
Work History
Dunkins Crew Member
Barista Dunkin' Donuts
06.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma - Southbridge Public High School
Quinsigamond Community College
Worcester, MASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Interactive communication skills
- Integrity and honesty
- Safety awareness
- Verbal and written communication
- Store opening and closing
- Hospitality service expertise
- Valid Driver's license
- Creativity and innovation
- Problem-solving
- Learning agility
- Willingness to learn
- Task prioritization
- Cleaning and organization
Languages
Spanish
Native or Bilingual
Timeline
Dunkins Crew Member
Barista Dunkin' Donuts
06.2024 - Current
High School Diploma - Southbridge Public High School
Quinsigamond Community College
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