Alexandra Trevizo
Rawlins,WY
Summary
Professional with a strong customer service background. Known for effective communication, problem-solving, and adaptability. Collaborative team player focused on delivering results and enhancing visitor experiences. Skilled in managing inquiries, providing information, and ensuring satisfaction. Versatile content writer proficient in researching, writing, and editing diverse content. Works with minimal input to produce engaging, authoritative, and error-free work.
Overview
3
3
years of professional experience
Work History
Visitor Services
Carbon County Museum
09.2023 - Current
- Assisted in the planning and execution of special events, contributing to increased visitor attendance and satisfaction.
- Provided exceptional support during special events, creating memorable experiences for attendees.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined documentation processes through the use of digital tools like Excel spreadsheets or project management software applications.
- Increased efficiency by automating routine tasks using Excel macros and other software tools.
- Improved writing quality with thorough editing and fact-checking procedures before publication.
Front Desk Agent
Econolodge
02.2023 - 08.2023
- Leveraged software to confirm reservations and address guest needs.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Store Clerk
Geekish Things
04.2022 - 02.2023
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Developed procedures for storyboard composition, action and storytelling to complete projects.
Front Desk Agent
Comfort Inn and Suites
09.2021 - 04.2022
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Bachelor of Science - Psychology
University of Wyoming
Laramie, WY05-2026
Associate of Arts - Psychology
Western Wyoming Community College
Rock Springs, WY05-2024
High School Diploma -
Rawlins High School
05.2020
Skills
- File Management
- Transaction Processing
- Office Management
- Inventory Oversight
- Credit and Cash Payments
- Bookkeeping
- MS word, excel, and outlook
- Editing and proofreading
- Attention to detail
Timeline
Visitor Services
Carbon County Museum
09.2023 - Current
Front Desk Agent
Econolodge
02.2023 - 08.2023
Store Clerk
Geekish Things
04.2022 - 02.2023
Front Desk Agent
Comfort Inn and Suites
09.2021 - 04.2022
High School Diploma -
Rawlins High School
Bachelor of Science - Psychology
University of Wyoming
Associate of Arts - Psychology
Western Wyoming Community College