Shannon O'Shea
Albany,NY
Summary
As a history major and philosophy minor, I often engage with thought-provoking material in classes. My school experience has expanded my worldview and strengthened my analysis and research skills. Through my work experience with the Irish American Heritage Museum and Pettis Pools and Patio, I educate visitors and develop my own knowledge by regularly interacting with diverse groups of people.
Overview
3
3
years of professional experience
Work History
Visitor Services
Irish American Heritage Museum
Albany, NY
09.2024 - Current
- Maintained up-to-date knowledge of all visitor services policies and procedures.
- Greeted visitors and answered inquiries about the museum's exhibits, programs, and services.
- Assisted in promoting and acquiring memberships and donations.
- Helped organize guided tours and museum events.
Water Tester and Sales Associate
Pettis Pools And Patio
Hilton, New York
03.2022 - Current
- Maintained up-to-date knowledge about water chemistry and available chemicals.
- Helped customers comprehend chemistry concepts in person and over the phone.
- Created training material for new employees and assisted them through hands-on training assignments.
Education
History Major, Philosophy Minor
The State University of New York At Albany
Albany, NY05-2026
High School Diploma -
Hilton High School
Hilton, NY06-2022
Skills
- Presenting complex material to diverse audiences
- Creating training material
- Customer service
- Cooperation with coworkers
- Ability to work independently
- Microsoft Office
Timeline
Visitor Services
Irish American Heritage Museum
09.2024 - Current
Water Tester and Sales Associate
Pettis Pools And Patio
03.2022 - Current
History Major, Philosophy Minor
The State University of New York At Albany
High School Diploma -
Hilton High School
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