Alexandra Trower
Hampton,VA
Summary
Detail-oriented with 10+ years of experience, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Tier 1 Associate/ Singles PG
Amazon.com Services LLC
03.2023 - Current
- Worked as a process guide to support a smooth operation an assisted leadership to meet operational needs
- Provided Verbal feedback for associates including assesments and opportunity for improvement in quality and performance
- Used ticketing systems to manage and process support actions and requests.
- Assisted in the training of new fulfillment associates an ambassador, sharing best practices and offering support as needed.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Communicated with other support teams including Safety, IT, RME, Non-inventory and other departments to facilitate fulfillment activities and remove associate barriers.
- Collaborated with team members to achieve project goals and improve overall team performance.
Shift Leader/Manager
Chick-fil-A Mercury Blvd
03.2022 - 03.2023
- SERVESAFE certified
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Oversaw loading and unloading of packages into the store.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
Education
High school or equivalent -
Patrick Henry High School
09.2003
Skills
- Project Planning (10 years)
- Scheduling (10 years)
- Task Delegation (10 years)
- Task Managment (10 years)
- Quality Control (10 years)
- Networking (10 years)
- Microsoft Word (10 years)
- Microsoft Office (10 years)
- Excel (10 years)
- Powerpoint (10 years)
- Strategic Planning
- Project Management
- Leadership
- Problem solving (2 years)
- Shift Management
Timeline
Tier 1 Associate/ Singles PG
Amazon.com Services LLC
03.2023 - Current
Shift Leader/Manager
Chick-fil-A Mercury Blvd
03.2022 - 03.2023
High school or equivalent -
Patrick Henry High School