Alexandra Urquizo
Merced
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
12
12
years of professional experience
Work History
Pharmacy Clerk
Valley Prescription and Compounding Pharmacy
12.2023 - 08.2024
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Safely delivered prescriptions to patients without transportation and those on Hospice.
Sales Associate
SPORTS FEVER
09.2021 - 08.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Smart and final
04.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Waitress/Busser/Hostess/Barback
La Hacienda
04.2012 - 05.2017
- Being with the establishment for 5 years my responsibilities grew exponentially over the years. Starting as a busser I was to maintain a clean work environment, as well as keeping the restaurant clean and organized for the customers to enjoy. I also had to make sure the kitchen and prep areas were stocked at all times. As I became a waitress I assisted guests with making menu choices in an informative and helpful fashion. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Promptly served all food courses and alcoholic beverages to guests. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Managed closing duties, including restocking items and reconciliation of the cash drawer.
Education
High School diploma -
Merced High School
06.2010
Skills
- Routine maintenance experience
- Proficient in point of sale systems
- Service excellence
- Effective team contributor
- Hospitality experience
- Restaurant Experience
- Cash management
- Microsoft Office
- Proficient in administrative tasks
- Sales enhancement
- Detail-oriented data management
- Computer literacy
- Client relations management
- Sales experience
Languages
English
Full Professional
Timeline
Pharmacy Clerk
Valley Prescription and Compounding Pharmacy
12.2023 - 08.2024
Sales Associate
SPORTS FEVER
09.2021 - 08.2022
Cashier
Smart and final
04.2018 - 11.2019
Waitress/Busser/Hostess/Barback
La Hacienda
04.2012 - 05.2017
High School diploma -
Merced High School
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