Rowan Logan
Roscoe,IL
Summary
Adept Lab Lead Pharmacy Technician with a proven track record at Rock Valley Compounding Pharmacy, enhancing workflow and ensuring medication accuracy. Skilled in Pharmacy Software and leadership, excelled in inventory management and customer service, achieving significant improvements in efficiency and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Lab Lead Pharmacy Technician
Rock Valley Compounding Pharmacy
2016.09 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Education
Associate In Business Administration - General Business/Management
Rock Valley College
Rockford, ILSkills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
- Prescription Processing
- Insurance Billing
- Medication Dispensing
- Workflow Optimization
- Compounding Techniques
- Data Entry
- Staff Leadership
- Inventory Management
- Customer Service
- Insurance processing
- Certified Pharmacy Technician (CPhT)
Timeline
Lab Lead Pharmacy Technician
Rock Valley Compounding Pharmacy
2016.09 - Current
Associate In Business Administration - General Business/Management
Rock Valley College
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