Amaris Serrano
New York,NY
Summary
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers. Effective at processing and filling prescriptions under direction of fully qualified professional. Customer service-oriented and well-organized with solid understanding of pharmacy operations and regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician /Lead Technician
Costco Pharmacy
Manhattan, New York
01.2022 - Current
- Provided medication and other healthcare products to customers accurately and efficiently.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained records of controlled substances dispensed according to state regulations.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Recognized as a senior technician, managed workflow, and trained new technicians.
- Coordinated with vendors to ensure timely delivery of products or services.
- Managed multiple projects simultaneously while meeting deadlines.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
Pharmacy Assistant
Costco
Manhattan, New York
08.2021 - 12.2022
- Label the products inside the pharmacy.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Greeted customers upon arrival at the pharmacy counter.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Stocked shelves and supplies, and organized displays to focus customer attention on specific items. Maintained stock rotation.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Responded to customer issues to provide immediate resolution and improve retention.
- Collaborated with pharmacy team to implement promotional events and health screenings.
Stock Clerk/Stocker
Costco
Manhattan, New York
02.2020 - 07.2021
- Checked stock to ensure inventory accuracy and identified discrepancies between physical inventories and computer records.
- Stacked product on shelves according to predetermined sequence and quantity.
- Maintained cleanliness of storage areas by sweeping floors, dusting shelves, and removing trash daily.
- Conducted regular cycle counts to verify accuracy of inventory records and reported any discrepancies immediately to supervisor.
- Organized and rearranged products on shelves according to established guidelines while ensuring proper rotation of stock.
- Assisted customers with inquiries regarding availability of products or services offered by company.
- Sorted materials received into proper bins, containers, shelves based on size, type or code number.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Lifted materials of varied weights on regular basis.
- Coordinated with management to identify and resolve inventory discrepancies.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
Associate of Arts Degree -
Boricua College, Manhattan, New York
09.2022
Pharmacy Technician Certificate -
The City College of New York, Continuing and Professional Studies
05.2021
High School Diploma -
Manhattan Hunter Science High School, Manhattan, New York
06.2016
Skills
- I am a bilingual Spanish-English speaker
- ability to work well under pressure
- team leader
- problem-solving
- Drug Inventory Control
- HIPAA
- Quality assurance and control
- Prescription Management
- Pharmacy operations
- Problem-solving skills
- Pharmaceutical Calculations
- Filling Prescriptions
- Insurance Billing
- Stocking medications
- Proper labeling procedures
- Medication Dispensing
- Team Collaboration
- Troubleshooting malfunctioning equipment
- New Hire Onboarding
- Staff Development
- Workflow Optimization
Certification
- Pharmacy Technician Certification, New York, 11/01/21, 11/01/25
- Certified by the Pharmacy Technician Certification Board, New York, 11/01/21, 11/01/25
- Registered Pharmacy Technician, New York, 04/01/25
- Pharmacy Technician Certification, North Carolina, 12/01/24
References
References available upon request.
Timeline
Certified Pharmacy Technician /Lead Technician
Costco Pharmacy
01.2022 - Current
Pharmacy Assistant
Costco
08.2021 - 12.2022
Stock Clerk/Stocker
Costco
02.2020 - 07.2021
Associate of Arts Degree -
Boricua College, Manhattan, New York
Pharmacy Technician Certificate -
The City College of New York, Continuing and Professional Studies
High School Diploma -
Manhattan Hunter Science High School, Manhattan, New York
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