Elisa Caraballo

• Processed and dispensed medications accurately in compliance with pharmacy regulations.
• Assisted pharmacists in managing medication inventory and verifying prescriptions for accuracy.
• Educated patients on proper medication usage and potential side effects to enhance adherence.
• Implemented workflow improvements, reducing prescription processing time significantly.
• Managed high-volume prescription processing, averaging 700 prescriptions daily, while maintaining accuracy and efficiency.
• Assisted pharmacists with prescription compounding, labeling, and dispensing medications according to patient needs and physician orders.
• Conducted patient intake interviews, documented medical histories, and communicated effectively to ensure comprehensive medication management.
• Utilized strong organizational skills to coordinate prescription deliveries, manage inventory levels, and ensure timely medication availability.

Assisted in managing pharmacy inventory by performing regular stock checks, restocking medications, and monitoring expiration dates. Conducted quality assurance checks on dispensed medications to ensure accuracy, potency, and proper packaging before patient distribution. Implemented pharmacy best practices to optimize workflow efficiency, reduce wait times, and enhance customer satisfaction ratings. Engaged in continuous professional development through ongoing training and certification programs to stay updated on industry trends and regulations.

Managed a high-volume of inbound customer inquiries via phone, email, and live chat, averaging 80 calls per day. Provided personalized assistance and resolved customer issues promptly and efficiently, achieving a customer satisfaction rating of 95%+. Demonstrated proficiency in navigating CRM systems to accurately document customer interactions and follow-up actions. Collaborate cross-functionally with technical support and sales teams to resolve escalated issues and ensure comprehensive customer support.