Alexandra Velazquez
Lake Worth,FL
Summary
Compassionate Early Childhood Educator with passion for teaching and supporting young students in setting foundation for life-long success. Proven to quickly develop rapport with children through friendly approach, patient demeanor and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings. My passion for excellent communication and problem solving stems from my customer service experience , conflict resolution and time management.
Overview
4
4
years of professional experience
Work History
Early Childhood Educator
Early Learning Academy
2022.08 - Current
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Communicated with parents and other staff about student progress.
Patient Care Coordinator
Call 4 Health
2021.01 - 2022.08
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintaining a quiet and organized work space for the best quality of customer service.
Customer Service Representative
Walmart.com
2020.02 - 2021.01
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts - Education
Palm Beach State College
Lake Worth, FL05.2025
Skills
- Classroom Management
- Documentation and Record Keeping
- Parent-Teacher Communication
- Lesson Planning
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Data Entry
- Appointment Scheduling
- HIPAA Compliance
Timeline
Early Childhood Educator
Early Learning Academy
2022.08 - Current
Patient Care Coordinator
Call 4 Health
2021.01 - 2022.08
Customer Service Representative
Walmart.com
2020.02 - 2021.01
Associate of Arts - Education
Palm Beach State College
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