Alexandra Verret
Pinellas Park,FL
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Team Lead Office Coordinator
Neptune Society
11.2021 - Current
- Updated reports, managed accounts and generated reports for the company database
- Monitored incoming contracts and service agreements for correct pricing and information
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Optimized organizational systems for payment collection, AP/AR, deposits and recordkeeping
- Handled at least 25 calls per day to address customer inquiries and concerns
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Created, maintained and updated filing systems for paper and electronic documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Escalations Agent
FIS
02.2021 - 11.2021
- Managing large amounts of inbound calls in a timely manner
- Followed call center "scripts" when handling topics
- Identifying customers' needs, clarify information, research every issue and provide solutions
- Build sustainable relationships and engage customers by taking the extra mile
- Provided strong verbal communication along with active listening.
General Manager
Papa John's
07.2014 - 02.2021
- Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count Money and make bank deposits
- Investigate and resolve complaints regarding food quality, service or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Order and purchase equipment and supplies
- Review work procedures and operational problems to determine ways to improve service, performance or safety
- Assess staffing needs and recruit staff using methods such as online advertisements.
Custodian
Disney College Program
01.2014 - 07.2014
- Gather and empty trash
- Service, clean and supply restrooms
- Clean building floors by sweeping, mopping, scrubbing and vacuuming
- Dust furniture, walls, machines or equipment
- Clean windows, glass partitions or mirrors using soapy water or other cleaners, sponges or squeegees.
Education
Associate Degree (A.A.) -
St. Petersburg College
St. Petersburg, FL05.2013
Skills
- Work Ethic
- Dependability
- Customer Service Skills
- Leadership
- Management
- Communicative
- Problem Solving Skills
- Verbal and Written Communication
- Information Security
- Account Updating
- Product Knowledge
Accomplishments
Employee of the Month - March 2023
Promoted after 1 year of employment
Timeline
Team Lead Office Coordinator
Neptune Society
11.2021 - Current
Escalations Agent
FIS
02.2021 - 11.2021
General Manager
Papa John's
07.2014 - 02.2021
Custodian
Disney College Program
01.2014 - 07.2014
Associate Degree (A.A.) -
St. Petersburg College
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