Alexandra Villanueva
Merced,CA
Summary
Self-motivated and dependable waitress offering 10 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. Aside from working in the restaurant industry, I was also a mobile Phlebotomist and worked with a company that would assist with PCR testing and also provided vaccines as well. While working with this company I also did a lot of data entry and registration with the patients. I enjoy working with other people and being a team player. I'm a fast learner who is always willing to learn more. I am currently working as a receptionist at a Auto Body Repair Shop, managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records.
Overview
12
12
years of professional experience
Work History
Receptionist
Certified Collision Center
Modesto, California
12.2023 - Current
- Handled mail distribution, including sorting, forwarding incoming mail, and preparing outgoing mail.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Writing checks for vendors as they come throughout the day.
- Maintained relationships with vendors, responding to inquiries in a timely manner.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Waitress
Strings Italian Cafe
Merced, CA
12.2012 - Current
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleared table and bussed dishes to allow for quick setups.
Phlebotomist
HR SUPPORT
Castro Valley, CA
12.2020 - 06.2021
- Labeled patient samples, double-checking information for accuracy.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Testing people for COVID-19 and also working at vaccines sites doing data entry.
Education
externship Certification # Y2W -
Merced Adult School
05.2020
Minored in Medical Healthcare Interpreter Training -
10.2018
High School Diploma -
Merced High School
Skills
- Check payment processing
- Food safety understanding
- Menu knowledge
- Service prioritization
- Collecting information
- Data entry
- Excellent communication skills
- Spreadsheet management
- Data input
- Error identification
- Document scanning and digitization
- File management
- Information protection
Timeline
Receptionist
Certified Collision Center
12.2023 - Current
Phlebotomist
HR SUPPORT
12.2020 - 06.2021
Waitress
Strings Italian Cafe
12.2012 - Current
externship Certification # Y2W -
Merced Adult School
Minored in Medical Healthcare Interpreter Training -
High School Diploma -
Merced High School
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