Alexandra Wade
Chicago,IL
Summary
Reliable Shift Leader with eleven years in retail coffee industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2013 - Current
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to Partners during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Assistant Store Manager
Aeropostale
04.2009 - 03.2012
- Prescreen candidates for interviews
- Oversee stafftraining and development.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Murphysboro High School
Murphysboro, IL06.2006
Skills
- Customer-Oriented
- Training and mentoring
- Strong verbal and written communication
- Interpersonal Relations
Timeline
Shift Supervisor
Starbucks
03.2013 - Current
Assistant Store Manager
Aeropostale
04.2009 - 03.2012
High School Diploma -
Murphysboro High School