Alexandra Walling
Tampa
Summary
Analytical and detail-oriented operations professional with experience supporting project coordination, portfolio operations, and defense-related scheduling environments. Skilled in cross-functional collaboration, process improvement, operational reporting, and managing multiple priorities in fast-paced settings. Exposure to EVMS principles, schedule tracking, and project reporting through Department of Defense contract support experience. Recognized for strong organizational skills, adaptability, and the ability to quickly learn complex systems and processes.
Overview
5
5
years of professional experience
Work History
Portfolio Operations Manager
Genstone Asset Management - (Affiliate to Fay Servicing)
Tampa, FL
06.2024 - Current
- Manage a diversified loan portfolio, ensuring servicing activities align with investor guidelines, regulatory requirements, and internal controls
- Analyze portfolio reporting, servicing performance, and operational metrics to identifying risks and support process improvement initiatives and enhanced controls
- Serve as a cross-functional liaison supporting loan-level escalations, documentation accuracy, and timely resolution across internal and external stakeholders
- Maintain portfolio trackers, reporting logs, and operational documentation to support leadership reporting and audit deadlines
General Management Trainee
Fay Servicing, LLC
Tampa, FL
06.2024 - 06.2025
- Rotated through six departments, including Real Estate, Acquisitions, REO, and Business Optimization, gaining end-to-end exposure to asset lifecycle management
- Supported acquisition reviews by assisting with asset analysis, documentation, and evaluation of strategic, operational, and financial viability
- Gained hands-on experience in REO asset management, supporting property oversight, vendor coordination, and disposition processes
- Contributed to auction planning and property sale support, assisting with documentation preparation, tracking timelines, and coordination across teams
- Participated in business optimization initiatives, including vendor evaluations, process reviews, and operational efficiency improvements
- Supported cross-functional teams by assisting with contract tracking, documentation, approvals, and compliance-related workflows across departments
- Aggregated and prepared data and reports for leadership, operational reviews, and process improvement initiatives
- Utilized Microsoft Excel, Word, and Outlook to manage workflows, track deadlines, maintain logs, and communicate across teams
Project Planning and Scheduler Intern
Intra Management Solutions
Tampa, FL
01.2023 - 08.2023
- Integrated cost and schedule data to support projected program timelines using ForProject scheduling software.
- Supported schedule audits and monthly program reviews in alignment with Defense Contract Management Agency (DCMA) standards and EVMS principles.
- Developed and maintained weekly project status tracking tools while collaborating with senior schedulers to monitor program progress, reporting accuracy, and schedule performance.
Pharmacy Technician
CVS Pharmacy
11.2021 - 01.2023
- Managed high-volume customer service, prescription processing, and insurance information updates in compliance with HIPAA standards
Analytical Chemistry Intern
Molecular Assemblies
San Diego, CA
06.2022 - 08.2022
- Purified nucleotides and nucleosides (bases of DNA) while utilizing HPLC and FPLC machines
- Examined data generated from Liquid Chromatography Mass Spectrometry (LC-MS) analysis
- Formulated precise custom buffers tailored to optimize performance of HPLC, FPLC, and LCMS instruments
Education
M.B.A. - Business Analytics
University of Tampa
Tampa, FL05-2024
B.A. - Chemistry, Leadership Minor
University of Tampa
Tampa, FL05-2023
Skills
- Software Proficiency: Tableau, Cluster Analysis, SPSS, Pyramid, Microsoft Office (Word, PowerPoint, Excel), ForProject, SSI Analysis Tools, Milestones Professional, Sales Force, Patient Keeper, ESAF, Meditech
- Skills: Leadership, Communication, Teamwork, Crisis Handling, Time Management, Interpersonal, Adaptable
LEADERSHIP AND ACTIVITIES
- University of Tampa Women’s Lacrosse
- Student Athlete/Goalie
- Developed leadership, communication, teamwork, and time management skills while balancing academics and athletics
- Athletic and Academic All American
- Social Change Project – Resources in Community Hope (RICH) House
- President’s Leadership Fellow
- Collaborated with community organizations on youth outreach and educational initiatives
- Student Athlete Advisory Committee
- Member
- Represented student-athletes and contributed feedback regarding athletic department initiatives and policies
Timeline
Portfolio Operations Manager
Genstone Asset Management - (Affiliate to Fay Servicing)
06.2024 - Current
General Management Trainee
Fay Servicing, LLC
06.2024 - 06.2025
Project Planning and Scheduler Intern
Intra Management Solutions
01.2023 - 08.2023
Analytical Chemistry Intern
Molecular Assemblies
06.2022 - 08.2022
Pharmacy Technician
CVS Pharmacy
11.2021 - 01.2023
M.B.A. - Business Analytics
University of Tampa
B.A. - Chemistry, Leadership Minor
University of Tampa