Alexandra Warren
Rancho Cucamonga,CA
Summary
Customer-focused professional with over four years of experience in customer service, data management, and operational efficiency. Proven ability to manage sensitive information, resolve complex customer issues, and maintain high levels of accuracy in fast-paced environments. Proficient in Microsoft Office Suite, SAP, and other enterprise software, with strong communication and analytical skills.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Viking
Chino
04.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues related to Viking products, managing high volumes of calls and emails daily.
- Diagnosed and troubleshooted product issues, coordinating with technical support teams to ensure timely resolution.
- Maintained comprehensive product knowledge, ensuring accurate and effective support.
- Assisted with order management, including placement, tracking, returns, and exchanges.
- Documented customer interactions in CRM systems, ensuring accuracy and compliance with company policies.
- Collaborated with cross-functional teams to enhance customer experience and ensure seamless service delivery.
Branch Manager
Hertz Car Rental
West Covina, CA
06.2018 - 07.2023
- Led a team of 6 employees, doubling branch revenue from $1M to $2M in six months through strategic sales and marketing initiatives.
- Managed daily operations, ensuring adherence to company policies and optimizing operational efficiency.
- Oversaw financial transactions, including accounts payable and receivable, with a focus on accuracy.
- Spearheaded a 16% increase in sales and successfully reduced vehicle damage costs by 10% through training and protocol adherence.
Education
Bachelor of Arts - Business Communications
Arizona State University
Tempe, AZ12-2025
Skills
- Customer Relationship Management
- Microsoft Office
- Administrative and Office Support
- Call Center Operations
- Technical Support & Troubleshooting
- Financial Transactions Management
Timeline
Customer Care Representative
Viking
04.2024 - Current
Branch Manager
Hertz Car Rental
06.2018 - 07.2023
Bachelor of Arts - Business Communications
Arizona State University