Samantha Arreola

• Full-time caseworker 11/13/2024 – 03/14/2025.
• A good part of my time at HHSC I was on the ONA line, receiving incoming calls from Texans who unfortunately suffered damage to their home from a flood in May of 2024 and Hurricane Beryl, soon I was promoted to the caseworker department to work on the cases of our fellow Texans.

• Appeals Department (13 months temporary position.
• For approximately 12 months I was receiving incoming calls on the line of 2-1-1, to attend Texans with questions about their benefits of SNAP, Medicaid, TANF, etc. And later I was promoted to Appeals Deparments where I concluded my time with Maximus in July 2024 because I presented myself the opportunity to work directly with HHSC.

• Managed cash register and balanced cash drawers daily.
• Assisted customers with product inquiries and store navigation.
• Maintained cleanliness and organization of checkout area.
• Stocked shelves and replenished merchandise as needed.
• Collaborated with team members to ensure smooth operations.
• Handled customer complaints with professionalism and empathy.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

• COVID vaccinator in the Roma and Rio Grande City International Bridge.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.

• Assisted physicians with patient examinations and procedures.
• Managed patient intake, including scheduling and updating medical records.
• Prepared and maintained examination rooms for pediatric visits.
• Administered medications and immunizations as directed by providers.
• Maintained inventory of medical supplies and equipment in the clinic.
• Communicated effectively with patients to address concerns and questions.
• Collaborated with healthcare team to ensure quality patient care delivery.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Measured vital signs and took medical histories to prepare patients for examination.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Documented notes during patient visits.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Scheduled appointments for patients via phone and in person.
• Cleaned and maintained medical equipment following procedures and standards.

• Assisted healthcare providers during patient examinations and procedures.
• Managed patient intake, including scheduling appointments and updating medical records.
• Prepared examination rooms by cleaning and organizing necessary supplies.
• Collected patient histories and vital signs before doctor consultations.
• Educated patients on treatment plans, medications, and follow-up care instructions.
• Administered injections, vaccinations, and other routine medical procedures as directed.
• Coordinated referrals to specialists and ensured proper follow-up communication.
• Registered new patients into practice management software program accurately entering demographic information.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Filed insurance claims forms in accordance with applicable regulations.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Collected, labeled and stored laboratory specimens properly prior to testing.
• Assisted back office patient processes to reduce office wait times.
• Changed dressings on wounds to prevent infection and check for healing.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Maintained updated knowledge through continuing education and advanced training.

Delivered exceptional customer service to enhance client satisfaction.

Handled cash transactions accurately and efficiently.

Performed maintenance tasks to ensure optimal functionality of equipment.

Managed stock levels and organized merchandise for easy access.

Received and processed incoming inventory for timely availability.

• Processed customer transactions efficiently at the checkout counter.
• Maintained accurate cash registers and balanced daily cash drawers.
• Assisted customers with product inquiries and provided friendly service.
• Managed inventory by restocking shelves and organizing merchandise displays.
• Collaborated with team members to ensure smooth store operations.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer questions and provided store information.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Followed company security procedures for handling large sums of money.
• Answered customer inquiries regarding store policies and procedures.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Assisted customers over the phone regarding store operations, product information and order placement.

• Supported management in daily operational tasks and team coordination.
• Assisted in developing promotional strategies and marketing materials.
• Facilitated communication between departments to enhance collaboration.
• Organized and maintained inventory for promotional events and materials.
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• Managed scheduling for promotional events and staff assignments.
• Provided excellent customer service to ensure client satisfaction.

• Processed customer transactions efficiently and accurately.
• Managed cash register and balanced cash drawers daily.
• Assisted customers with product inquiries and store navigation.
• Stocked shelves and replenished merchandise as needed.
• Collaborated with team members to ensure smooth operations.
• Handled customer complaints with professionalism and empathy.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Promoted store promotions and loyalty programs effectively.

• Processed customer transactions efficiently and accurately.
• Managed cash register and balanced cash drawers daily.
• Stocked shelves and replenished merchandise as needed.
• Collaborated with team members to ensure smooth operations.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.