Miles Collins
Reno,NV
Summary
Dynamic, results-driven professional eager to embrace new challenges and contribute to team success. Demonstrates a robust work ethic, exceptional adaptability, and outstanding interpersonal skills, fostering positive relationships with clients and colleagues. Proven ability to thrive in fast-paced environments, mastering new skills swiftly while excelling in customer service, multitasking, and time management. Committed to delivering memorable experiences for every customer, with flexibility to relocate and authorization to work in the U.S. for any employer.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Best Buy Health
08.2022 - 01.2024
- Resolve issues related to computers, phones, tablets, modems, internet, networks, software, and the like
- To that end, they perform tasks such as: Answering customer questions to learn about their situation
- Play an active role in selling mobile devices and replace old devices
- Troubleshoot phone device if the customer has issue and swap them out if they want to purchase a new device
- Update Phones systems and also look and adjust billing accounts if needed
- Knowledge of Genesis Could, CRM Platform and Cost Guard Systems
Bus Driver
My Ride TO Work
04.2019 - 03.2020
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
- Assisted disabled passengers in boarding and exiting bus
- Transported passengers on predetermined routes while following local traffic regulations
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction
- Obeyed all DOT rules and regulations in addition to local laws and stipulations
- Maintained timely adherence to schedules and safety protocols
Battery Operator
Tesla Inc
11.2018 - 02.2020
- Reviewed daily computer log and reported any inaccuracies in process board
- Closely inspected equipment for safety problems, leaks and wear and tear
- Directed routine preventative maintenance such as adjustments, cleaning and painting equipment
- Trained new operators and implemented new division operator training program to improve retention rates and increase production
- Performed quality control tests on lab equipment and lab analyses
- Responded to and initiated proper corrections to process alarms
- Started up, shut down and checked water and wastewater treatment processes
Welder
Honda Manufacturing of Alabama
11.2004 - 08.2018
- Operated manual and semi-automatic welding equipment to fuse metal segments together
- Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials
- Inspected and repaired components to implement corrective action
- Set up equipment and welded parts according to welding chart specifications and type
Customer Service Representative
Remote Pizza hut
01.2017 - 11.2017
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
Call Center Customer Service Representative
Charter Communications
02.1998 - 10.2004
- Assessed customer needs and upsold products and services to maximize [Type] sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Interviewed customers regarding [Type] issues and reported feedback to management team
Education
Associate of Science - Accounting
T.A. Lawson State Community College
Birmingham, AL05.1992
High School Diploma - undefined
West Birmingham Christian High School
09.1988
Associate of Science - Computer And Information Sciences
University of Alabama At Birmingham
Birmingham, AL05-2004
Skills
- Bus Driving
- Business operations
- Customer retention
- Upselling
- Team building
- Technical Support
- English (10 years)
- Team management
- Sales support
- Analysis skills
- Wireless sales
- Software troubleshooting
- Computer networking
- CRM software
- Telemarketing
- Network installation
- Sales
- Phone etiquette
- Outbound calling
- Troubleshooting
- Remedy
- Hospitality
- Microsoft Outlook
- Order entry
- Process improvement
- Accounts receivable
- Software sales
- Microsoft Powerpoint
- Microsoft Outlook Calendar
- Live chat
- VMWare
- Microsoft Excel
- Desktop Support
- Management
- Technology sales
- WordPress
- IT support
- Driving
- Help Desk
- Quality Control
- LAN
- Typing
- HubSpot
- Inside sales
- Writing skills
- Dispatching
- Retail sales
- Customer relationship management
- Computer skills
- Commercial Driving
- Computer operation
- Communication skills
- Email Autoresponder- Getresponse, Consent Contact
- Marketing
- Microsoft Word
- Customer service
- Microsoft Office
- Microsoft Windows
- Telecommunication
- 10 key typing
- Organizational skills
- GPS
- Order fulfillment
- Mobile Devices
- Word processing
- Operating Systems
- Negotiation
- Leadership
- Delivery Driver Experience
- Retail math
- Google Docs
- Time management
- CRM
- Data entry
- Payment processing
- Customer relations
- Product knowledge
- First call resolution
- Problem resolution
- Inbound customer service
Education
- Trade school
- Bachelor's degree
Certification
- Passenger Endorsement
- CompTIA A+
- CDL B
- Driver's License
- CompTIA Security+
- Certified Notary Public
- CompTIA Network+
- MCP
- Welding Certification
- National Institute for Certification in Engineering Technologies
- F Endorsement
Timeline
Customer Care Representative
Best Buy Health
08.2022 - 01.2024
Bus Driver
My Ride TO Work
04.2019 - 03.2020
Battery Operator
Tesla Inc
11.2018 - 02.2020
Customer Service Representative
Remote Pizza hut
01.2017 - 11.2017
Welder
Honda Manufacturing of Alabama
11.2004 - 08.2018
Call Center Customer Service Representative
Charter Communications
02.1998 - 10.2004
High School Diploma - undefined
West Birmingham Christian High School
Associate of Science - Accounting
T.A. Lawson State Community College
Associate of Science - Computer And Information Sciences
University of Alabama At Birmingham
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