Ayana Polk
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Iqor
Charlotte
03.2024 - 06.2025
- Taking bill payments.
- Assisted customers with billing inquiries and payment processing.Provided professional customer support while resolving issues efficiently. Maintained accurate customer records and account information.• Delivered excellent service in a fast-paced call center environment.
Bus Driver
CMS schools
Charlotte
03.2016 - 08.2021
- I transport children back and forth to school.
- Transported students safely to and from school and extracurricular activities.
- Conducted routine vehicle inspections to ensure safety and compliance.
- Enforced safety rules and regulations during all transportation activities.
Housekeeping
Personal Cleaning
Charlotte
06.2017 - 06.2018
- We Went Into Peoples Homes Clean Up Bedrooms Top To Bottom And Bathrooms.
Retail Sales Associate
Rainbows
Charlotte
01.2014 - 03.2016
- I am a cashier and shoe manger.
- I make sure that all my shoes are out and display also make sure that customers are happy and satisfied.
- I make sure all shoes are neat and in order from color to size.
- I check out customers greet them and make sure they are satisfied.
Security Officer
AlliedBarton Security Services
Charlotte
01.2015 - 08.2015
- I was responsible for checking in and out Harris teeter trucks at the distribution center.
- I learned the value of different products and temperatures of foods.
Customer Service Representative
Walmart work from home
Charlotte
07.2014 - 12.2014
- Take inbound calls, change information in the system and transfer calls.
- Handled inbound customer calls and account updates.Transferred calls and provided information to customers. Maintained professionalism while assisting customers with inquiries
- Managed customer accounts and updated information accurately.
Education
High school diploma -
West charlotte High school
Charlotte, NCSkills
- Cdl Driver
- School Bus Driving
- Commercial Driving
- Bus Driving
- Windows
- VPN
- Front desk
- Hospitality
- Remote Access Software
- Network Support
- Network Firewalls
- Customer support
- Time management
- Team collaboration
- Client relations
Certification
Class B CDL, driver's license
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Iqor
03.2024 - 06.2025
Housekeeping
Personal Cleaning
06.2017 - 06.2018
Bus Driver
CMS schools
03.2016 - 08.2021
Security Officer
AlliedBarton Security Services
01.2015 - 08.2015
Customer Service Representative
Walmart work from home
07.2014 - 12.2014
Retail Sales Associate
Rainbows
01.2014 - 03.2016
High school diploma -
West charlotte High school