Henry Mosley
High Point,NC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Remote
Duke Health System
Durham, NC
07.2023 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Identified potential risks associated with particular types of referrals.
- Analyzed patient outcomes data related to specific types of referrals.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Customer Service Representative/Project Assistant - Remote
Foundever
Augusta, GA
09.2020 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
SHIFT SUPERVISOR
Camco Manufacturing Inc.
Greensboro, NC
09.2020 - 05.2023
- Supervised over 20 plus employees in our warehouse
- Responsible for material being loaded and unloaded to various locations
- Responsible for production material needs throughout the warehouse and different department lines
- Coordinated with the truck driver's for movement of trailers being moved from other off sight locations
- Performed various cycle counts to maintain our inventory control
- Organizing training and educational manuals for the production team
- Assisting in the recruitment and onboarding of new hires
- Ensuring compliance with safety and professional standards within a facility
- Organizing, monitoring, and prioritizing tasks to meet production goal
- Maintaining communication between employees and senior executives to ensure procedures and policies are well-understood.
LOGISTICS MANAGER
Mickey Truck Body
High Point
10.2010 - 09.2020
- Company Overview: ERP systems, SAP (10+ years)
- Man
- aged over 50 employees in the warehouse, plant and yard
- Purchased truck parts and supplies
- Managed daily shipping and receivingPrepared spreadsheets daily for meetings related to inventory.
- Oversaw cycle counting.
- Scheduled inbound and outbound transportation.
- Hired new employees and conducted training.
- Completed and reviewed payroll.
- Coordinated logistics management functions for supplies, equipment, and company assets.
- Distributed and optimized employee work assignments to consistently meet department objectives.
- Managed and directed materials for administrative, operational, and customer-related processes.
- Negotiated favorable shipping rates and service agreements to reduce freight costs and improve on-time delivery performance.
Customer Service Representative
Time Warner Cable
Greensboro, NC
06.2008 - 10.2010
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Set up and activated customer accounts.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
CDL Cross County Truck Driver School -
CDL Cross County Truck Driver School
Thomasville, NC11.2020
HIGH SCHOOL DIPLOMA -
Lower Richland High School
Columbia, SC06.1996
Skills
- Communication skills
- Computer literacy
- Computer skills
- Databases
- Process improvement
- inbound and Outbound Calling
- Multi-Line Phone Systems
- Data entry
- Customer Service
- HIPAA Regulations
- Medical Terminology
- Critical Thinking
- Epic Systems
- Technical Support
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- ProcurementPayroll
- Logistics
- Shipping & Receiving
- Warehouse Management
- Supervising experience
- Leadership
- Warehouse management
- SAP Warehouse Management
- Analysis skills
- Operations management
- Senior leadership
- Management
- CDL Driver
Certification
- Forklift Certification
- Driver's License
- Pallet Jack Certification
- Certified Property Manager
- Certified Apartment Manager
- Lean Six Sigma Certification
Timeline
Customer Service Representative/Remote
Duke Health System
07.2023 - Current
Customer Service Representative/Project Assistant - Remote
Foundever
09.2020 - 07.2023
SHIFT SUPERVISOR
Camco Manufacturing Inc.
09.2020 - 05.2023
LOGISTICS MANAGER
Mickey Truck Body
10.2010 - 09.2020
Customer Service Representative
Time Warner Cable
06.2008 - 10.2010
CDL Cross County Truck Driver School -
CDL Cross County Truck Driver School
HIGH SCHOOL DIPLOMA -
Lower Richland High School
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