Chakayla Blount
Ardsley,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Remote
TTEC
Ballston Spa, NY
10.2022 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided exceptional customer service to ensure customer satisfaction.
Personal Care Aide
Community Home Health Care
White Plains, NY
06.2018 - 10.2022
- Assist clients in home with activities of daily living.
- Encouraged residents to participate in activities of daily living to enhance their personal dignity.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental, or behavioral conditions and injuries.
Personal Care Aide
AccentCare
Yonkers, NY
01.2012 - 04.2020
- Assist Clients with activities of daily living
- Provided companionship and monitored the health conditions of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Recorded daily notes about client conditions, treatments provided, and progress made.
Office Assistant/ Volunteer
Department of Social Services/Pediatric Unit
White Plains, NY
07.2015 - 02.2016
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports, and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
Receptionist/Voluntary Worker
Stop Employment Center
White Plains, NY
01.2014 - 03.2014
- Welcomed visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Associate of Applied Science - Computer Information Systems
SUNY Westchester Community College
Valhalla, NY08-2024
Certificate - Cybersecurity
Texas A&M Engineering Extension Service
Texas10-2023
Medical Office Management -
Boces
12.2017
Certificate - Information Technology
Pace University
White Plains, NY12.2010
Skills
- Microsoft Office Suite
- Customer service
- Detailed Oriented
- Organizational skills
- Communications
- Patient Care
- Inbound and Outbound Calling
- Team player
- Caring and Empathetic
Affiliations
- Musicology Club
- Women of Cybersecurity Club
References
References available upon request.
Timeline
Customer Service Representative/Remote
TTEC
10.2022 - 05.2024
Personal Care Aide
Community Home Health Care
06.2018 - 10.2022
Office Assistant/ Volunteer
Department of Social Services/Pediatric Unit
07.2015 - 02.2016
Receptionist/Voluntary Worker
Stop Employment Center
01.2014 - 03.2014
Personal Care Aide
AccentCare
01.2012 - 04.2020
Associate of Applied Science - Computer Information Systems
SUNY Westchester Community College
Certificate - Cybersecurity
Texas A&M Engineering Extension Service
Medical Office Management -
Boces
Certificate - Information Technology
Pace University
References
References available upon request.
Work Preference
Work Type
Part TimeContract WorkFull TimeWork Location
RemoteOn-SiteImportant To Me
Company CultureHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsWork-life balanceWork from home optionPersonal development programsCareer advancement401k matchQuote
The supernatural is the natural not yet explained.
Elbert Hubbard
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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