Shiniesh sampson
Jonesboro,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Remote Customer Service Representative
Randstad
06.2023 - Current
- I provide a positive customer service experience that meets the needs of our members by educating them on products and services, listening to concerns and addressing issues in a high-volume inbound call center
- Answer high-volume inbound member and provider calls via an automated phone system
- Make outbound calls to members, providers, etc
- As needed
- Utilize resources to troubleshoot and resolve member issues
- Communicate effectively and professionally with members, teammates, healthcare professionals and leadership team
- Consistently meet and exceed required Key Performance Indicators (KPIs)
- Perform other duties as required
- B2B sales
Aerresistable Beginnings
03.2022 - Current
- Use social media to connect with other businesses
- Confirm, source and produce merchandise for businesses
- Addresses customer concerns via chat, email and or phone
- Provides various pricing by channeling thru different manufacturers for clients
Online Chat Representative
Support Services Group
08.2022 - 12.2022
- I handle chat and emails thru CRM software
- I escalate cases to the proper department
- I deescalate upset customers and provide resolutions to their tech and other problems.
CSR - Customer Service Representative
Frontline Call Center
07.2022 - 12.2022
- I use CRM software to locate customer accounts
- I help them with basic login detail
- I escalate cases if unable to assist.
Rental Agent
PPL Solutions
12.2021 - 03.2022
- Help tenants and landlords apply for rental assistance
- Process applications for funding.
Loan Processor
Activus Connect
10.2021 - 12.2021
- Make sure clients have uploaded all needed documents
- Accept inbound calls and walk client thru application process
- Give status to clients
- Make sure I have a quiet clean workspace.
Call Center Representative
Transcom Work at Home
08.2021 - 12.2021
- Answer calls, log cases, effective communication, handle customer calls with upmost care and ensuring their technical needs are met.
HR Assistant
K.B.S
03.2020 - 08.2021
- I hired on new employees by completing digital applications, I corrected employees time by submitting them manually and digitally, I terminated employees digitally.
Call Center Representative
ARISE
01.2016 - 04.2019
Cashier/Customer Service
Walmart
07.2018 - 10.2018
- I worked as a cashier, providing amazing customer service while accurately working a cash register and ensuring fast and reliable service.
Cashier/Customer Service
Family Dollar
04.2018 - 07.2018
- I complete transactions using a cash register, I have to recover zone 1 of the store, stock shelves, keep my work area maintained and clean
Secretary/Receptionist
Indian council
02.2012 - 02.2013
- Secretary
- I answered phones, greeted visitors, filed papers, and typed letters for my employer.
Education
Ged -
Ccri
06.2011
Skills
- Microsoft word (8 years)
- Administrative Skills (4 years)
- Customer Relations (5 years)
- Customer Service (5 years)
- Money handling (5 years)
- Sales (5 years)
- Forklift Operator (1 year)
- Sanitation (1 year)
- Microsoft Excel (8 years)
- Microsoft PowerPoint (8 years)
- Crew Member
- Tax Preparation
- Warehouse Associate
- Forklift
- Picker Packer
- Shipping Receiving
- Packing
- Picking Packing
- Shipping
- General Laborer
- Picking
- General Labor
- Pallet Jack
- Reach
- Reach Truck
- Selector
- Order Puller
- Order Selector
- Warehouse Management System (1 year)
- Computer Skills (10 years)
- Training & Development (1 year)
- Communication skills (6 years)
- Leadership Experience (3 years)
- Human Resources
- Employee Orientation
- Recruiting
- Payroll
- Materials Handling
- Order Picker
- RF Scanner
- Inventory Control
- Microsoft Office
- Warehouse Distribution Experience
- Quality Assurance
- Purchasing
- Cashiering
- Hospitality
- IOS
- Mac OS
- Data collection
- Banking
- Windows
- Research
- E-commerce
- Live chat
- Zendesk
- Google Suite
- Analysis skills
- VoIP
- Social work
- Underwriting
- Customer relationship management
- Kronos
- PeopleSoft
- Taleo
- Customer support
- Social media management
- Software troubleshooting
- Writing skills
- Computer literacy
- Salesforce
- Technical support
- Help desk
- Adobe Photoshop
- SaaS
- Certifications and Licenses
- Forklift Certified
- November 2018 to Present
- Forklift certified
- Driver's License
- Electric Pallet Jack
- October 2019 to Present
- Assessments
- HR: Compensation & benefits — Proficient
- August 2020
- Knowledge of compensation and benefits programs
- Full results: Proficient
- Sales skills — Proficient
- Influencing and negotiating with customers
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Data Collection
- Information Security
- Complaint Resolution
- Paperwork Processing
- Account Updating
- Appointment Scheduling
- Product Knowledge
- Call Management
- Data Entry
- Report Generation
- Spreadsheets
- Sales Closing
- Filing
- Order Processing
- Project Management Abilities
- Lead Generation
- Microsoft Office Suite
- Problem-Solving Abilities
- Staff Training
- Recordkeeping Strengths
- Product Education
- Medical Terminology Knowledge
- Conflict Resolution
- Professional Telephone Demeanor
- System Implementation
- Money Handling Abilities
- Critical Thinking
- Promotional Support
- Technical Support
- Order Fulfillment
- Microsoft Outlook
- Quality Assurance Controls
- Report Preparation
- Call Center Operations
- Active Listening
- Product and Service Solutions
- Reading Comprehension
- Product Sales
- Problem Resolution
- Client Relations
- Documentation
- Customer Relations
- Administrative Support
- Microsoft PowerPoint
- Proofreading
- Credit Adjustments
- Product Promotion
- Microsoft Excel
- Customer Relationship Management (CRM)
- Document Control
- Multi-Line Phone Talent
- Prioritization
- Record Preparation
- Process Optimization
- Report Creation
- Team Development
- Staff Education and Training
- Computer Proficiency
- Clerical Support
- Shipping Procedures Understanding
- Customer Service
- Software CRM System Proficiency
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Remote Customer Service Representative
Randstad
06.2023 - Current
Online Chat Representative
Support Services Group
08.2022 - 12.2022
CSR - Customer Service Representative
Frontline Call Center
07.2022 - 12.2022
Aerresistable Beginnings
03.2022 - Current
Rental Agent
PPL Solutions
12.2021 - 03.2022
Loan Processor
Activus Connect
10.2021 - 12.2021
Call Center Representative
Transcom Work at Home
08.2021 - 12.2021
HR Assistant
K.B.S
03.2020 - 08.2021
Cashier/Customer Service
Walmart
07.2018 - 10.2018
Cashier/Customer Service
Family Dollar
04.2018 - 07.2018
Call Center Representative
ARISE
01.2016 - 04.2019
Secretary/Receptionist
Indian council
02.2012 - 02.2013
Ged -
Ccri
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