Sariel Jernigan
Apopka,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
Humana
09.2021 - Current
- Ensured optimized interaction between the company and members.
- Performed basic administrative/clerical/operational/customer support/computational tasks.
- Typically worked on routine and patterned assignments.
- Responded to client requests/inquiries concerning services, products, billing, equipment, and claims via inbound/outbound calls averaging over 80 calls per day.
- Initiated and completed service orders.
- Administered system functions on all opening, closing and balancing procedures according to guidelines.
- Credited inbound and outbound collections, processed activations, provided customer service, E-services, increased revenue, handled fraud inquiries as well as business and technical/roaming support inquiries.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Chat Support Representative
Bank of America
San Francisco, CA
10.2023 - 03.2025
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Education
High School - undefined
Apopka High School
Skills
- Over 8 years of Customer Service experience in a high volume environment
- Responded to client requests/inquiries concerning services, products, billing, equipment, and claims via inbound/outbound calls averaging over 80 calls per day
- Proficient with Microsoft Word, PowerPoint, and Excel
- Data entry
- Order processing
- Appointment scheduling
Timeline
Chat Support Representative
Bank of America
10.2023 - 03.2025
Remote Customer Service Representative
Humana
09.2021 - Current
High School - undefined
Apopka High School