Ashlee Etheridge
Alamogordo,NM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Rue Gilt Groupe
10.2021 - Current
- Assisted customers with questions
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Assisted with technical support duties
- Performed data entry for shipments, orders and customer information
- Managed customer accounts
Technical Support
Charter Communications
04.2018 - 08.2021
- Customer Service/ call center, Attentive and empathic with Assisting customers with setting appointments, troubleshooting, billing customers
- Matters, and escalations at an inbound call center
- Known for providing an engaging professional solution in a timely manner
- Superb communication skills
- Advanced help desk support
- 3 years customer service in call center setting.
Vaccination Support Rep
MCC, Csr
01.2021 - 06.2021
Move.com
09.2020 - 01.2021
- Managed client records
- Set up client appointments
Dispute Analyst
Apple Inc
02.2018 - 05.2018
- Helping customers in an inbound and outbound call center by processing AWARDS claims with fraudulent activity on accounts
- Handling complaints efficiently with empathy
- SMEED Assisting and training other agents with technical,
- And troubleshooting protocols at Charter Communications.
Fraud Administrator
Apple
06.2017 - 02.2018
- Metrics for the month at Process inbound call and online orders in a timely fashion
- Tracking and Apple
- Preventing fraudulent charges
- Making outbound calls to insure customer satisfaction.
Education
Diploma - undefined
Edward Gary High School
Skills
- CSR
- Call Center
- Customer Service
- Microsoft Office (6 years)
- Word Processing (10 years)
- Windows (10 years)
- Supervising Experience (1 year)
- Customer Care
- Network Support
- Help Desk
- Desktop Support
- VoIP
- Technical Support
- VPN
- LAN
- Ethernet
- TCP/IP
- WAN
- DNS
- SQL
- Troubleshooting
- Microsoft Windows Server
- Network Infrastructure
- Network Monitoring
- Assessments
- Written Communication — Proficient
- April 2019
- Measures a candidate's ability to convey written information using proper grammar rules
- Full results: Proficient
- Intermediate Word Processing with Microsoft Word — Familiar
- Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of
- Formatting, Track Changes, and Comments
- Customer Retention Strategies
- Customer Account Management
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Call Documentation
- Responding to Difficult Customers
- Issue and Complaint Resolution
- PCI (Payment Card Industry)
- Answering Customer Questions
- Customer Service and Assistance
- Answering Emails
- Solving Customer Concerns
- Provider Relations
- Call Volume and Quality Metrics
- Patient and Empathetic
- Query Escalation
Additional Information
- Remote CSR 5+ years experience Phone, email ,chat Zen desk efficient , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Remote Customer Service Representative
Rue Gilt Groupe
10.2021 - Current
Vaccination Support Rep
MCC, Csr
01.2021 - 06.2021
Move.com
09.2020 - 01.2021
Technical Support
Charter Communications
04.2018 - 08.2021
Dispute Analyst
Apple Inc
02.2018 - 05.2018
Fraud Administrator
Apple
06.2017 - 02.2018
Diploma - undefined
Edward Gary High School