PEYANKA HORTON
Lansing
Summary
Motivated professional with a strong desire to learn and grow. Recently graduated from Colorado Technical University with an associate's degree in Science and Business Administration, achieving a GPA of 3.96. Currently pursuing a bachelor's degree in the same field with a focus on psychology. Education and ambition are poised to be valuable assets to any organization. Committed to contributing and growing with the company to align personal goals with its objectives. Authorized to work in the US for any employer.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Call Center Representative - Customer Service Remote | Work From Home
Maximus
06.2024 - 05.2025
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Resolved an average of XX customer issues per day through active listening, problem-solving, and effective communication
- Achieved a customer satisfaction rating of XX% based on post-interaction surveys
- Assisted customers in navigating company websites, troubleshooting technical issues, and placing orders online
- Managed a high volume of incoming calls in a fast-paced call center environment
- Effectively documented all customer interactions and transactions accurately in the CRM system for future reference
- Collaborated with cross-functional teams to resolve complex or escalated customer issues within established timelines
- Identified opportunities for process improvement to enhance overall customer satisfaction levels
- Participated in regular training sessions to stay updated on product knowledge, policies, and procedures
- Recognized as the top-performing representative for consistently meeting or exceeding sales targets by XX%
- Contributed to team success by sharing best practices and providing support to colleagues when needed
- Received multiple commendations from supervisors for outstanding performance in handling difficult or irate customers
- Developed and implemented customer service policies and procedures to ensure consistent service delivery
Customer Service Representative
Peckham
11.2022 - 01.2024
- Provided support to callers seeking passport assistance.
Receptionist
Csl plasma
08.2018 - 10.2021
- Throughout my workday, I consistently conducted vital sign tests, analyzed plasma samples, attended to patients, managed phone calls, and provided support to clients.
Customer Service Representative
Youngs
03.2017 - 02.2018
- Supported company sales by helping customers select wigs, waves, and hair products.
Quality Inspector
Dexys
03.2017 - 11.2017
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
Customer Service Representative
Hair touch
07.2002 - 07.2009
- Managed customer service operations to enhance client satisfaction.
Education
Bachelor - Psychology
Colorado Technical University
Colorado Springs, COAssociates degree - science and business administration, psychology
Colorado Technical University-Online
Colorado Springs, CO05.2025
Skills
- English
- Office management
- Call center
- Computer skills
- Retail sales
- Store Management Experience
- Microsoft Excel
- Assembler
- Basic Math
- CUSTOMER SERVICE
- Microsoft Office
- Multi-line phone systems
- Store management
- CSR
- Organizational skills
- Call Center
- Manufacturing
- Technical support
- Quality Inspection
- Communication skills
- Banking
- Leadership
- Front desk
- WAREHOUSE MANAGEMENT
- Analysis skills
- Customer service
- Cold calling
- Data entry
- Vital signs
- Marketing
- Phone etiquette
- Childcare
- Customer Care
- Filing
- Working with people with autism
- Sales
- RETAIL SALES
- Quality Control
- Sales support
- Math
- Office experience
- Time management
- QuickBooks
- Quality control
- Behavioral health
- RECEPTIONIST
- Administrative experience
- FAST LEARNER
- Clerical experience
- Typing
- Assembly
- Customer Support
- Problem-solving skills
- Customer support
Certification
- CPR Certification
- BCBA
- RBT Certification
Timeline
Call Center Representative - Customer Service Remote | Work From Home
Maximus
06.2024 - 05.2025
Customer Service Representative
Peckham
11.2022 - 01.2024
Receptionist
Csl plasma
08.2018 - 10.2021
Customer Service Representative
Youngs
03.2017 - 02.2018
Quality Inspector
Dexys
03.2017 - 11.2017
Customer Service Representative
Hair touch
07.2002 - 07.2009
Bachelor - Psychology
Colorado Technical University
Associates degree - science and business administration, psychology
Colorado Technical University-Online
Similar Profiles
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Lamondre HowardLamondre Howard
Customer Service Representive at MaximusCustomer Service Representive at Maximus
Jillian BethellJillian Bethell
Quality Analyst at MaximusQuality Analyst at Maximus
Jamorius BlissJamorius Bliss
Host/Restaurant Busser at Texas RoadhouseHost/Restaurant Busser at Texas Roadhouse