Bridget Nolton
Lauderhill
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Remote
Millennium Health Advisors, Look Both Ways LLC
Coral Springs
03.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed appointment scheduling using company-specific software and tools.
- Provided product information to customers, ensuring clarity and satisfaction.
- Documented customer interactions accurately in the customer relationship management system.
- Collaborated with team members to streamline support processes and improve efficiency.
- Maintained knowledge of health services offered by the organization for informed support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Handled customer inquiries through phone and email communication.
- Resolved customer complaints with empathy and professionalism.
- Assisted clients in understanding health plan options and benefits.
- Collaborated with team members to improve service delivery processes.
- Documented customer interactions in the company's CRM system accurately.
- Provided training support to new staff on customer service best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Unarmed Security Guard
DF Security Llc
Lauderdale Lakes
10.2019 - 03.2022
- Monitored premises to ensure safety and security compliance.
- Patrolled assigned areas to deter unauthorized access or suspicious activity.
- Prepared detailed reports on daily activities and security incidents for management review.
- Provided excellent customer service while interacting with visitors and staff.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Observed all entrances for any signs of criminal activities or trespassers.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
Customer Service Representative
Advensus USA
Tamarac
12.2017 - 09.2019
- Working with optimum cable services customers calling in about billing and troubleshooting tv
- Assisted customers with inquiries and product information effectively.
- Educated customers about promotions and new products during interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High school diploma -
Plantation High School
Plantation, FLSkills
- Computer Literacy
- Customer Service
- Troubleshooting
- CSR
- Customer Support
- Call Center
- Technical Support
- Computer Networking
- Security
- Customer Care
Certification
- CNA
- CPR Certification
Timeline
Customer Service Representative - Remote
Millennium Health Advisors, Look Both Ways LLC
03.2022 - Current
Unarmed Security Guard
DF Security Llc
10.2019 - 03.2022
Customer Service Representative
Advensus USA
12.2017 - 09.2019
High school diploma -
Plantation High School