Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation
Assessments
Timeline
Generic

Sheryl Reliford

Kansas City,MO

Summary

To obtain a remote position within an organization that recognizes excellence and promotes professional growth. I want the opportunity to work with a company where cultural diversity is practiced and encouraged. I am seeking an entity that has the same mission of my core values, discipline and excellence which fosters business growth and advancement opportunities. Currently Covid 19 Tracer Certified through John Hopkins University Certification program.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Remote Customer Service Representative

Skybridge Americas-Arizona
06.2022 - 09.2024
  • I was assigned to work with multiple vendors to assist medical members with follow-up appointments with BCBC, for example, to have in-home wellness visits or virtual visits for preventative care versus corrective care.
  • These measures may foster healthcare management, current and future corrective medical measures.

Remote/ Covid 19 Tracer/ Case Investigator

emocha-Baltimore, MD
Baltimore, MD
11.2019 - 04.2022
  • As a Case investigator I aggregated all data relevant to the Case only after identifying that I was indeed speaking with the correct individual
  • Accuracy was essential for the processes for best practices
  • Managed multiple systems while communicating with the case
  • Input of data and information with emphasis on the protection of information being the highest priority
  • Gathered all demographic information, onset of symptoms and listing all symptoms and vaccine data
  • Travel information close contacts and outbreak information input if applicable
  • I provided updated CDC guidelines as they became current to ensure that the Case was getting accurate information to help control the spread of Covid 19 and ensure that they understood that their health is a priority.

Remote Customer Service Analyst

Indotronix Avani Group
05.2019 - 10.2019
  • I am currently working remotely as a customer service analyst for the State of Oklahoma Employment Security Commission
  • My primary obligations are to actively listen to each claimant and address their needs utilizing multiple systems to aggregate their information and data for initial filing of a claim or reopening a claim including answering, explaining the processes and outcomes.

Remote Customer Service Representative

CloudOne-Vancouver, WA
Vancouver, WA
02.2014 - 03.2019
  • Remote position with Cloud One
  • My primarily responsibility is to gather and collect data with accuracy to ensure the integrity of the information and data which allows for a complete credit application
  • The key element is active listening resulting in a positive outcome for the customer and the client.

Remote Customer Service Representative

LiveOps-CA
, CA
01.2014 - 02.2014
  • Remote position that encompassed the scope of gathering accurate information for insurance companies
  • This position required accuracy, active listening skills and ability to communicate with customers in a positive manner.

Provider Records Technician Remote

GEHA-Independence, MO
Independence, MO
01.2013 - 01.2014
  • Responsibilities include review and input of demographic information for validation/integrity of the medical records
  • This process assists with proper distribution of reimbursements payments.

Certified Medication Aide

Kansas City Home Care-Overland Park, KS
Overland Park, KS
10.2004 - 07.2012

Certified Medication Aide

Villa Ventura-Kansas City, MO
Kansas City, MO
10.2003 - 03.2004

Certified Medication Aide

Water Ford South-Kansas City, MO
Kansas City, MO
05.2001 - 02.2003

Para Aide/ LD/BD Student

Truman Elementary School-Kansas City, MO
Kansas City, MO
11.1997 - 01.2001
  • Assisted with LD/BD students academic learning within a structured environment.

Education

Associates in Health Information Technology -

DeVry University
Kansas City, MO
12.2013

Diploma in Pharmacy Technician -

Vatterott College
Kansas City, MO
12.2005

Skills

  • Remote skills (12 years)
  • Customer Service (12 years)
  • Call Center (12years)
  • Facets systems
  • 40 wpm typing speed
  • Microsoft Office
  • Excel
  • Access
  • Customer Support
  • CSR
  • Customer Care
  • Anatomy Knowledge
  • Insurance Verification
  • Medical Records (2 years)
  • Medical Terminology
  • ICD-9
  • Aseptic Technique
  • Epic
  • Medical Office Experience
  • Sales
  • Communication skills
  • Phone etiquette
  • Analysis skills

Certification

  • Covid 19 Tracer Certification, Present, John Hopkins University
  • Certified Medication Technician

Additionalinformation

Scanning medical documents/prepping, Experience with ICD-9/CPT Coding, Medical Terminology, Anatomy and Physiology, Citrix Systems, Type 40 WPM, Inventory Management, Pharmacology, Knowledge of State/Federal Regulations, Advanced Computers, Preparation of IV Solutions, CPR (Certified), Medication Orders/Unit Dose, Inventory/Tracking of Narcotics, Current Healthcare Issues, Microsoft Office Word, Excel, PowerPoint and Access 2010, Detailed Record Keeping, 3 M encoder, Labs, Law, Liability, Ethics, and Bioethics, Disease, sterilization, and Aseptic Techniques, Business Math/Spreadsheets, Reimbursement methodologies, Experience with document imaging, prepping process, Legal and Regulatory Issues, Excellent Customer Service Skills, Critical Problem Solving, Outstanding Communication Skills, Business Presentation Skills

Assessments

  • Customer focus & orientation, Proficient, 02/01/22
  • Protecting patient privacy, Proficient, 02/01/22

Timeline

Remote Customer Service Representative

Skybridge Americas-Arizona
06.2022 - 09.2024

Remote/ Covid 19 Tracer/ Case Investigator

emocha-Baltimore, MD
11.2019 - 04.2022

Remote Customer Service Analyst

Indotronix Avani Group
05.2019 - 10.2019

Remote Customer Service Representative

CloudOne-Vancouver, WA
02.2014 - 03.2019

Remote Customer Service Representative

LiveOps-CA
01.2014 - 02.2014

Provider Records Technician Remote

GEHA-Independence, MO
01.2013 - 01.2014

Certified Medication Aide

Kansas City Home Care-Overland Park, KS
10.2004 - 07.2012

Certified Medication Aide

Villa Ventura-Kansas City, MO
10.2003 - 03.2004

Certified Medication Aide

Water Ford South-Kansas City, MO
05.2001 - 02.2003

Para Aide/ LD/BD Student

Truman Elementary School-Kansas City, MO
11.1997 - 01.2001

Associates in Health Information Technology -

DeVry University

Diploma in Pharmacy Technician -

Vatterott College
Sheryl Reliford