Lametrice Johnson
Chicago,IL
Summary
CNA with 10+ years of patient care and customer service experience, including remote support for community health organizations. Currently pursuing an Associate Degree in Nursing (ADN) at Rasmussen University, graduating June 2026.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Thresholds
Chicago, IL
2023 - 08.2025
- Provided intake and scheduling support for clients seeking behavioral health and recovery services.
- Assisted with virtual onboarding, appointment coordination, and follow-up calls.
- Maintained accurate documentation in electronic health records while ensuring HIPAA compliance.
- Delivered empathetic service and resource navigation in a remote environment.
Certified Nursing Assistant (CNA)
Elisabeth Ludeman Developmental Center
Park Forest, IL
01.2021 - 01.2023
- Provided daily care and behavioral health support to adults with developmental disabilities in a residential setting.
- Assisted residents with ADLs, mobility, and individualized care plans.
- Worked collaboratively with nurses and healthcare staff to monitor and document patient progress.
- Promoted independence and social engagement through patient-centered care.
Certified Nursing Assistant (CNA) – Agency
Favorite Healthcare Staffing
Chicago, IL
01.2018 - 01.2021
- Delivered CNA services across multiple healthcare facilities, adapting quickly to different care environments.
- Supported patients with ADLs, mobility assistance, and emotional well-being.
- Ensured continuity of care by accurately documenting patient status and communicating effectively with medical teams.
- Recognized for reliability, flexibility, and professionalism in high-demand staffing settings.
Customer Service Associate
Deborah’s Place
Chicago, IL
01.2016 - 01.2018
- Assisted women experiencing homelessness with intake, housing applications, and access to supportive services.
- Provided trauma-informed customer service in person and over the phone, maintaining a compassionate and professional approach.
- Collaborated with case managers and community partners to connect clients with resources.
Customer Service Representative
Heartland Alliance
Chicago, IL
01.2013 - 01.2016
- Assisted clients with housing, healthcare, and human services inquiries.
- Handled high call volumes with professionalism and compassion, ensuring timely responses and accurate information.
- Coordinated with staff across multiple programs to connect clients with appropriate services.
- Recognized for delivering supportive, client-centered service in a nonprofit environment.
Education
Associate Degree - Nursing (ADN)
Rasmussen University
06.2026
Certified Nursing Assistant - undefined
Dolton, IL01.2013
High School Diploma - undefined
Morgan Park High School
Chicago, IL01.2012
Skills
- Patient Care & Support (10 years CNA experience)
- Remote Customer Service & Intake Coordination
- Active Listening & Conflict Resolution
- HIPAA Compliance & Confidentiality
- Electronic Health Records (EHR) & Documentation
- Compassionate & Trauma-Informed Communication
Certification
Certified Medical Assistant
Timeline
Certified Nursing Assistant (CNA)
Elisabeth Ludeman Developmental Center
01.2021 - 01.2023
Certified Nursing Assistant (CNA) – Agency
Favorite Healthcare Staffing
01.2018 - 01.2021
Customer Service Associate
Deborah’s Place
01.2016 - 01.2018
Customer Service Representative
Heartland Alliance
01.2013 - 01.2016
Associate Degree - Nursing (ADN)
Rasmussen University
Certified Nursing Assistant - undefined
High School Diploma - undefined
Morgan Park High School
Remote Customer Service Representative
Thresholds
2023 - 08.2025