Tiffany Mckenzie
Warren,OH
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Direct International
Newton Falls, OH
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Edited high-resolution images for quality, color accuracy, and composition consistency.
- Used Adobe Photoshop and Adobe Lightroom to crop, invert and control light and color properties of photos.
- Handled high-pressure deadlines with ease.
- Developed and edited website content.
CSR - Customer Service Representative
US SafetyGear Inc.
Warren, OH
08.2022 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer service processes and workflows.
- Managed high-volume interactions while maintaining quality standards and customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
Press Operator
Mantaline
Hiram, OH
09.2020 - 08.2022
- Managed press operations involving rubber and tabbing.
- Operated and maintained press machinery to ensure continuous production flow.
- Conducted quality checks to verify product specifications and adherence to standards.
- Loaded and positioned raw materials in loading and feeding mechanisms.
Customer Service Representative
ORI
Utah
12.2018 - 09.2020
- Scheduled meetings efficiently.
- Set up appointments
- Handled all call traffic with professionalism.
- Executed payment transactions accurately.
- Utilized multiple screens simultaneously.
- Developed software applications to enhance operational efficiency.
- Acquired comprehensive knowledge of product to assist customers effectively.
Education
No Degree - High School
Newton Falls High School
Newton Falls, OHHigh School Diploma -
South East High School
Ravenna, OH05.2011
Skills
- Communications (10 years)
- Customer Service (10 years)
- Documentation (8 years)
- Data Entry (8 years)
- Filing (3 years)
- Networking (4 years)
- Powerpoint (5 years)
- Microsoft office (2 years)
- Microsoft word (8 years)
- Typing (10 years)
- Research (6 years)
- Windows Xp (7 years)
- Software troubleshooting (8 years)
- Customer service (10 years)
Additional Information
I had to take care of my grandmother for 3 years. Take her to her doctors Appointments, get her groceries for her. Cook her dinner. Help her to the bathroom. Help her take a shower. Clean the house. Give her, her medications. Also had to clean her CPAP machine and help put her CPAP machine on her every night. Also had to make sure her oxygen was on the right setting every morning and had the right amount of water in the tank.
Timeline
Customer Service Representative
Direct International
07.2024 - Current
CSR - Customer Service Representative
US SafetyGear Inc.
08.2022 - 07.2024
Press Operator
Mantaline
09.2020 - 08.2022
Customer Service Representative
ORI
12.2018 - 09.2020
No Degree - High School
Newton Falls High School
High School Diploma -
South East High School