Kelley Jenkins
Covington,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company Success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Minimum of 5 years of experience in servicing premium customers.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Spectrum Services Group Inc
11.2016 - Current
- Responded to authorized service center's inquiries via email or phone, and resolved issues efficiently and professionally
Technical Support Representative/supervisor
Conduent
03.2021 - 08.2024
- Technical support for apple products
Technical Support Representative
KellyConnect
08.2019 - 09.2020
- Technical support for apple products
Mac Expert
Concentrix
08.2018 - 08.2019
- Answered calls, responded to inquiries and proficient in problem resolution to build and maintain good rapport with customers
Childcare Provider
KIDS FIRST CHILD CARE
04.2010 - 07.2016
- Communicated openly with children's parents about daily activities and behaviors as well as efficiently documenting behavior and accident reports
Telemarketer
MBD MARKETING
12.2007 - 08.2009
Retail Sales Clerk
SEABROOK REHABILITATION CENTER
01.2005 - 11.2006
Education
ASSOCIATE OF APPLIED SCIENCE - HUMAN SERVICES
ATLANTA COMMUNITY COLLEGE
01.2009
Skills
- Student Development
- Reports/Documentation
- Problem Solving (10 years)
- Administrative
- Sales Support
- Team Management
- Organizational Skills
- Communications Skills (10 years)
- Conflict Resolution (9 years)
- Customer Service (10 years)
- Time Management
- Process Improvement
- Microsoft Office
- Attention to Detail
- Quality Assurance
- Cash Handling
- Interpersonal Skills
- Leadership
- Telemarketing (10 years)
- Network Support
- Technical Support (8 years)
- Help Desk
- Remote Access Software (10 years)
- Troubleshooting (10 years)
- Technical support (10 years)
- Telemarketing
- Customer service
- Conflict management
- Help desk
- Computer skills
- Software troubleshooting
Assessments
- Sales skills, 03/01/21, Proficient, Influencing and negotiating with customers
- Customer service, 03/01/21, Proficient, Identifying and resolving common customer issues
Personal Information
Title: Customer service expert
Timeline
Technical Support Representative/supervisor
Conduent
03.2021 - 08.2024
Technical Support Representative
KellyConnect
08.2019 - 09.2020
Mac Expert
Concentrix
08.2018 - 08.2019
Customer Service Representative
Spectrum Services Group Inc
11.2016 - Current
Childcare Provider
KIDS FIRST CHILD CARE
04.2010 - 07.2016
Telemarketer
MBD MARKETING
12.2007 - 08.2009
Retail Sales Clerk
SEABROOK REHABILITATION CENTER
01.2005 - 11.2006
ASSOCIATE OF APPLIED SCIENCE - HUMAN SERVICES
ATLANTA COMMUNITY COLLEGE
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