Genesis De Los Santos
Greenville ,SC
Summary
Data analysis professional prepared to deliver impactful insights and drive business decisions. Adept in data visualization, statistical analysis, and database management, with strong focus on teamwork and adaptability. Known for reliability, analytical thinking, and results-driven approach. Skilled in Python, SQL, and Excel, ensuring robust data solutions and strategic recommendations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Remote
SOUTH CAROLINA 811
04.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Inputting the received information into a computerized ticketing systems to generate located requests
- Utilizing mapping software to precisely identify the excavation area of digital maps
Shift Manager Trainee
CVS Pharmacy
07.2023 - Current
- Kept employees operating productively and working on task to meet business and customer needs
- Verified prescription information prior to entry in pharmacy computer system
- Implemented and enforced safety policies and procedures, confirming compliance with regulations
- Cycle counts to maintain accurate inventory levels.
Bank Teller
Wells Fargo
01.2023 - 04.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
- Processed applications for new accounts
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Data Analyst
J&A Trucking LLC
06.2020 - 12.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Using statistical method and data analysis tools (SQL, Python, R) to analyze data trends, identify correlations and create insightful visualizations to communicate finding effectively
- Identifying cost drivers within trucking operation, such as maintenance expenses, fuel costs and overtime, to develop strategies for cost
- Utilized data visualization tools to effectively communicate business insights.
Sales Manager
FOOTLOCKER INC
06.2018 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Engaged with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
High School Diploma -
T L Hanna High School
06.2019
Skills
- Customer service
- Microsoft Office Suite
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Fast typing speed
- Data analysis/ Data entry
- Excel functions
- Problem-solving
- Attention to detail
- Active listening
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Remote
SOUTH CAROLINA 811
04.2024 - Current
Shift Manager Trainee
CVS Pharmacy
07.2023 - Current
Bank Teller
Wells Fargo
01.2023 - 04.2024
Data Analyst
J&A Trucking LLC
06.2020 - 12.2022
Sales Manager
FOOTLOCKER INC
06.2018 - 04.2022
High School Diploma -
T L Hanna High School
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