Rayvon Salmon
Las Vegas,NV
Summary
Accomplished professional with a proven track record at Brooks Brothers, enhancing customer loyalty through exceptional service and complaint resolution. Skilled in Microsoft Excel and critical thinking, adept at managing high-stress situations and streamlining shipping processes. Demonstrated ability to improve service delivery by 30%, leveraging strong problem-solving and active listening skills for superior client relations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Remote
Brooks Brothers
Enfield, CT
03.2018 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Warehouse Shipping Clerk
C&S Warehouse
Suffield, CT
03.2016 - 02.2018
- Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
- Upgraded existing filing systems, creating an easily accessible repository of essential documentation related to all aspects of warehouse shipping activities.
- Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and productivity among team members.
- Maintained clean and organized workspaces, contributing to a safer and more efficient warehouse environment for all staff members involved in shipping operations.
- Communicated effectively with carriers, ensuring prompt pick-up and delivery of shipments to maintain client relationships.
- Contributed to loss prevention efforts by conducting routine audits of inventory levels and reporting any discrepancies immediately.
- Coordinated closely with the purchasing department to resolve any discrepancies in received orders or invoices promptly.
- Reduced order processing time for faster customer service by optimizing the packing and labeling system.
- Upheld company standards for quality, performance and accuracy across outbound operations.
Cashier Team Lead
Dunkin Donuts
Windsor Locks, CT
03.2014 - 01.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Education
Diploma -
Fermi High School
Enfield, CT06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Administrative Support
- Service standard compliance
- Shipping and Logistics
- Information Security
- Shipping procedures understanding
- Delivery Scheduling
- Call triaging
- Professional telephone demeanor
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
Timeline
Customer Service Representative/Remote
Brooks Brothers
03.2018 - 02.2023
Warehouse Shipping Clerk
C&S Warehouse
03.2016 - 02.2018
Cashier Team Lead
Dunkin Donuts
03.2014 - 01.2018
Diploma -
Fermi High School