Dawn Eccleston
Saint Albans,NY
Summary
Professionally trained in Health Care with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Customer Care Representative
PLS Financial Services
Jamaica, USA
10.2018 - Current
- Compiled customer feedback and recommended service delivery improvements to management
- Increased client retention by managing supplier deliveries around client needs
- Achieved long-term business objectives by analyzing customer feedback for process improvements
- Defused customer concerns with exceptional conflict and problem resolution skills
Specimen Accessioner
ProPhase Diagnostics, Inc.
Garden City, USA
08.2018 - 01.2022
- As a Specimen accessioner I worked closely with other labatory personnel to catalog patient specimens such as blood, urine, or tissue samples for review
Mail Carrier
United States Postal Service
Baldwin, USA
01.2016 - 09.2021
- Helped customers by carrying oversized parcels inside residences
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Sorted and placed mail into mailboxes with accuracy and efficiency
- Directly interacted with customers in pleasant manner, always maintaining professionalism
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs
Direct Care Counselor
Cerebral Palsy & Associates
New York, USA
05.1992 - 06.2016
- Administered medications and assisted in diagnostic testing for HIV-positive patients
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
- Authorized drug refills and provided detailed prescription information to pharmacies
- Assisted patients with daily functions
- Took and recorded patients' temperature, pulse and blood pressure
- Delivered in-home care to disabled children and adults
- Assisted patients with bathing, dressing, hygiene and grooming
Lead Patient Transport
NYU Langone Medical Center
New York, USA
07.2007 - 05.2014
- Trained new staff on quality control procedures
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Held lead Supervisor position were all work activities were coordinated to ensure high service level standards were met
- Ensured safety and well-being of patients
- Followed infection control procedures
- Initiated hospital-wide study to identify areas for process improvement
- Contributed substantially to successful department JCAHO accreditation
Office Manager
Braggs Senior Citizen Center
Brooklyn, USA
04.1993 - 07.1994
- Developed and produced all office flyer notifications for important policy changes, office news and events
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Performed monthly inventory and maintained office and medical supply
Education
Bachelor of Science - Human Services
New York City College Of Technolo
Brooklyn, NY01.2008
Associate of Applied Science - Applied Science
Kings borough Community College
Brooklyn, NY01.2004
Skills
- Professional bedside manner
- Patient-focused care
- CPR certification
- Qualified daily living activity assistant
- Qualified in patient transport
- Healthy meal preparation
- Type 35 wpm
- Nursing Attendant
- Phlebotomist
- EKG Technician
- Patient Care Technician
- Microsoft Office
- Outlook
- Excel
- Alzheimer's care
- Dementia care
- Phlebotomy
- ADLs
- Driving
- Medical terminology
- Medical office experience
- Laboratory experience
- Analysis skills
- Acute care
- Typing
- Specimen collection / processing
- Front desk
- Documentation review
- Data entry
- Customer service
- Medicare
- Vital Signs
- EMR Systems
- Caregiving
- Hospital Experience
- Medication Administration
- Medical Records
- Home Care
- Administrative Experience
- Nursing
- Research
- Computer Skills
- Medical Scheduling
- Clerical Experience
- Accounting
- Epic
- Experience Administering Injections
- Customer support
- Google Suite
- Computer literacy
- Clinical laboratory experience
- Communication skills
- Bank Secrecy Act
- Basic math
- Blood sampling
- HR sourcing
- Leadership
- Care plans
- Supervising experience
- Special education
- Conflict management
- Training & development
- Crisis intervention
- Manufacturing
- Motivational interviewing
Certification
- First Aid Certification
- Food Handler Certification
- RCES
- RHIT
- RHIA
- AHIMA
- Certified Recovery Specialist
- AMAP
Assessments
- Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Home health aide skills, Proficient, 05/01/20, Providing care to patients in a home setting
Timeline
Customer Care Representative
PLS Financial Services
10.2018 - Current
Specimen Accessioner
ProPhase Diagnostics, Inc.
08.2018 - 01.2022
Mail Carrier
United States Postal Service
01.2016 - 09.2021
Lead Patient Transport
NYU Langone Medical Center
07.2007 - 05.2014
Office Manager
Braggs Senior Citizen Center
04.1993 - 07.1994
Direct Care Counselor
Cerebral Palsy & Associates
05.1992 - 06.2016
Bachelor of Science - Human Services
New York City College Of Technolo
Associate of Applied Science - Applied Science
Kings borough Community College